Lead Supervisor I

Tapestry
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Leadership","Customer focus","Problem-solving","Interpersonal skills","Adaptability"]

Lead the team on the sales floor to achieve store sales targets and deliver exceptional customer experiences. Serve as a brand ambassador for Coach values, driving store operations and implementing company initiatives. Monitor sales performance, identify trends, and coach the team on clienteling and customer relationships. Support recruiting, interviewing, training, performance evaluation, and handle HR/conflict resolution when leadership is absent.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tapestry
Tapestry
5 months ago

Lead Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead the team on the sales floor to achieve store sales targets and deliver exceptional customer experiences. Serve as a brand ambassador for Coach values, driving store operations and implementing company initiatives. Monitor sales performance, identify trends, and coach the team on clienteling and customer relationships. Support recruiting, interviewing, training, performance evaluation, and handle HR/conflict resolution when leadership is absent.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Maintain leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
  • •Serve as a Brand Ambassador by embodying Coach values and increasing brand awareness.
  • •Monitor and analyze sales data, identify trends, and recommend actions to improve store performance.
  • •Support recruiting, interviewing, performance evaluation, and high-level training; provide feedback and guidance to improve performance and hold the team accountable.
  • •Provide HR and conflict resolution support to the team in the absence of the leadership team, and enforce compliance with company and store operational procedures.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveDisability InsuranceLearning Budget

Key Requirements

  • •1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level.
  • •Maintain a strong leadership presence on the sales floor to achieve sales targets and customer experience goals.
  • •Exemplify strong business acumen to execute forward-planned strategies for store goals and KPIs.
  • •Support recruiting, interviewing, performance evaluation, and high-level training as needed.
  • •Ability to lift, carry, and move at least 25 pounds regularly (up to 50 pounds occasionally), and maneuver the sales floor and stockroom.
Experience:1+ yearsRetail
Skills:LeadershipCustomer focusProblem-solvingInterpersonal skillsAdaptability

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor