Product Success Senior Manager, Strategy & Operations T0

Airwallex
San Francisco
Workplace: HybridFull timeUSD 180,000 - 270,000 annuallyFunction: Strategy & Corporate DevelopmentSkills: ["Customer advocacy","Organizational skills","Collaboration","Problem-solving","Stakeholder management"]

Own customers’ operational success at day zero by translating complex accounting policies into automated AI logic for Airwallex’s AI-native accounting platform. Lead onboarding strategy through evidence-based testing, mitigate risks, and drive long-term adoption by tracking usage and expansion triggers. Serve as the internal customer advocate across Product, Engineering, and GTM teams to build scalable deployment playbooks and ensure customer workflows succeed end-to-end.

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Airwallex
Airwallex
1 week ago

Product Success Senior Manager, Strategy & Operations T0

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Last checked: 3 hours agoStatus: Live

Job Summary

Own customers’ operational success at day zero by translating complex accounting policies into automated AI logic for Airwallex’s AI-native accounting platform. Lead onboarding strategy through evidence-based testing, mitigate risks, and drive long-term adoption by tracking usage and expansion triggers. Serve as the internal customer advocate across Product, Engineering, and GTM teams to build scalable deployment playbooks and ensure customer workflows succeed end-to-end.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Manager level

Key Responsibilities

  • •Deploy and configure AI financial agents by translating accounting policies into automated logic and tuning agent/account structures to match customer business rules and data pipelines.
  • •Drive onboarding strategy using evidence-based testing to identify friction points and build scalable, repeatable time-to-value playbooks.
  • •Bridge Product and Commercial teams by representing the voice of the customer in product workflows and ensuring customer needs are reflected in execution.
  • •Track usage and proactively mitigate risks by mastering customer jobs-to-be-done and driving long-term platform adoption and expansion triggers.
  • •Partner with founders, accountants, and controllers to align autonomous systems with real financial logic and outcomes.

Pay and Benefits

Salary: USD 180,000 - 270,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •Strong technical accounting or finance background, including revenue recognition (ASC 606) and how modern ERPs work.
  • •Ability to work directly with customers, using an accounting background in customer success, implementations, technical account management, or product operations.
  • •Owner mindset with exceptional organization and a track record of managing complex stakeholders and aggressive deadlines.
  • •Passion for emerging AI—experience prompting, configuring, and optimizing autonomous systems for deterministic financial rules.
  • •CPA license or heavy auditing experience (e.g., Big 4) or experience managing revenue and accounting is preferred.
Experience:FintechAI productsCustomer successAccounting software
Skills:Customer advocacyOrganizational skillsCollaborationProblem-solvingStakeholder management
Certifications:CPA
Tech Stack:AIPrompt engineeringIn-context learningFine-tuned modelsAgentic systemsASC 606ERPsAPIsData pipelinesAnalytics platforms

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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