Sonatype

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior Customer Success Manager responsible for guiding enterprise customers through implementation, onboarding, and adoption of Sonatype products. Build strong relationships with technical and business stakeholders, translate technical outcomes into business value, identify risks and expansion opportunities, and collaborate with Sales, Product, Support, and Engineering to ensure renewals and account expansion across global customers.

Location: Colombia

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Mentor and guide customers on implementation strategies and usage best practices for Sonatype products, ensuring smooth onboarding and faster adoption.
•Build trusted relationships with technical and business stakeholders, from practitioners to executive leaders, and translate technical outcomes into business value (ROI, risk reduction, delivery improvements).
•Proactively identify gaps in the customer experience, adoption risks, and opportunities for improvement; act as voice of the customer to influence product and advocacy programs.
•Collaborate cross-functionally with Sales, Product, Support, Engineering, and other teams to address customer needs and improve outcomes.
•Assist in renewals and expansion opportunities through consultative guidance and proactive problem-solving; coach and support junior team members.

Pay and Benefits

Perks:Parental LeaveFlexible Working

Key Requirements

•7–10 years of related experience or strong, relevant technical and customer-facing experience
•Excellent written and spoken communication skills for engaging both technical users and business stakeholders
•Experience building, delivering, securing, or supporting software in modern development environments
•Background in software development, DevSecOps, security, QA, cloud, or engineering
•Must currently reside in the United States and be authorized to work without sponsorship

Experience:7-10 yearsSoftware developmentDevSecOpsCloudEngineeringSecurity

Skills:CommunicationLeadershipProblem-solvingInterpersonal skillsStakeholder management

Languages:English

Tech Stack:SalesforceGainsightAPIsNexus PlatformAI-enabled insights

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonatype

Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn

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Sonatype

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Mentor and guide customers on implementation strategies and usage best practices for Sonatype products, ensuring smooth onboarding and faster adoption.
•Build trusted relationships with technical and business stakeholders, from practitioners to executive leaders, and translate technical outcomes into business value (ROI, risk reduction, delivery improvements).
•Proactively identify gaps in the customer experience, adoption risks, and opportunities for improvement; act as voice of the customer to influence product and advocacy programs.
•Collaborate cross-functionally with Sales, Product, Support, Engineering, and other teams to address customer needs and improve outcomes.
•Assist in renewals and expansion opportunities through consultative guidance and proactive problem-solving; coach and support junior team members.

Pay and Benefits

Perks:Parental LeaveFlexible Working

Key Requirements

•7–10 years of related experience or strong, relevant technical and customer-facing experience
•Excellent written and spoken communication skills for engaging both technical users and business stakeholders
•Experience building, delivering, securing, or supporting software in modern development environments
•Background in software development, DevSecOps, security, QA, cloud, or engineering
•Must currently reside in the United States and be authorized to work without sponsorship

Experience:7-10 yearsSoftware developmentDevSecOpsCloudEngineeringSecurity

Skills:CommunicationLeadershipProblem-solvingInterpersonal skillsStakeholder management

Languages:English

Tech Stack:SalesforceGainsightAPIsNexus PlatformAI-enabled insights

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonatype

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn