Account Manager, SME & Growth

Airwallex
Auckland
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Relationship building","Problem-solving","Customer focus","Accountability"]

Own a portfolio of 150–300 SME & Growth customer accounts and drive value-based upselling and cross-selling across Airwallex’s Collect, Manage & Spend product pillars. Partner cross-functionally with sales, product, engineering, marketing, finance, and strategy to understand customer needs, share insights, and help shape product roadmaps. Manage pipeline forecasting in Salesforce and solve complex fintech use cases, including API B2B sales.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airwallex
Airwallex
1 day ago

Account Manager, SME & Growth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own a portfolio of 150–300 SME & Growth customer accounts and drive value-based upselling and cross-selling across Airwallex’s Collect, Manage & Spend product pillars. Partner cross-functionally with sales, product, engineering, marketing, finance, and strategy to understand customer needs, share insights, and help shape product roadmaps. Manage pipeline forecasting in Salesforce and solve complex fintech use cases, including API B2B sales.
Location: Auckland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build deep relationships with your customer portfolio to understand needs and deliver value-based solutions using Airwallex products and services.
  • •Achieve revenue targets by driving relevant input metrics and using the best tools to optimize outcomes.
  • •Forecast and build a pipeline in Salesforce to track success by how/when/what outcomes are delivered.
  • •Upsell and cross-sell across the Collect, Manage & Spend product pillars, including payments and global bank accounts.
  • •Collaborate with internal stakeholders to share customer insights and help inform product roadmap development.

Key Requirements

  • •2–3+ years of B2B account management experience, growing technology/fintech relationships with a large book of accounts.
  • •Experience selling complex solutions, comfortable engaging with C-level executives.
  • •Build strong collaborative relationships internally and externally, with exceptional communication skills.
  • •Use creative problem-solving to understand new products and ask the right questions before proposing solutions.
  • •Technically minded experience in API B2B sales or account management in a similar organization.
Experience:2-3 yearsFintechB2BPayments
Skills:CommunicationRelationship buildingProblem-solvingCustomer focusAccountability
Tech Stack:SalesforceAPIsAPI integrations

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor