Patient Admin Executive

NMC Healthcare
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: certificationSkills: ["Interpersonal skills","Confidentiality","Communication","Attention to detail","Problem handling"]

Greet and direct patients, manage appointment scheduling (including confirmations, rescheduling, and no-shows), and register new patients while keeping records up to date. Handle patient telephone and email inquiries, support medical insurance coverage information and collect co-payments. Perform daily cash collection and process patient invoices, ensuring charges and documentation are accurate and compliant with hospital policies, infection control, and privacy requirements.

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FursaFursa
NMC Healthcare
NMC Healthcare
2 days ago

Patient Admin Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Greet and direct patients, manage appointment scheduling (including confirmations, rescheduling, and no-shows), and register new patients while keeping records up to date. Handle patient telephone and email inquiries, support medical insurance coverage information and collect co-payments. Perform daily cash collection and process patient invoices, ensuring charges and documentation are accurate and compliant with hospital policies, infection control, and privacy requirements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Greet patients, direct them to appropriate departments, and provide routine hospital information as needed.
  • •Handle telephone inquiries and manage call-backs by providing information to the respective doctor/nurse.
  • •Manage appointment scheduling including no-shows, rescheduling, and confirmations; maintain knowledge of clinic times and doctor duty rosters.
  • •Register new patients, keep patient records up to date, check emails daily, and respond to queries in a timely manner.
  • •Process billing and insurance workflows: provide insurance coverage information, collect co-payments, generate invoices and statements, and ensure charges are accurately recorded while following finance and privacy requirements.

Key Requirements

  • •College Diploma in any discipline or related fields.
  • •Ability to maintain working knowledge of the Hospital Information System for patient and clinic scheduling.
  • •Strong attention to data accuracy while complying with privacy regulations and maintaining confidentiality.
  • •Ability to manage patient-facing workflows including registration, billing, and responding to inquiries.
  • •Adherence to hospital regulations and policies, including infection control, patient safety, and JCI standards.
Education:Certification / Diploma
Skills:Interpersonal skillsConfidentialityCommunicationAttention to detailProblem handling
Tech Stack:Hospital Information System

Company Brief

NMC Healthcare
Operates a large network of hospitals, medical centers, and specialty clinics across the UAE and the wider Middle East. Provides general and specialized healthcare services, diagnostics, and outpatient care for individuals and families.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1975
WebsiteLinkedIn