Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B) - Norwegian, Finnish, or Dutch speaking

Dell
Dublin
Full timeFunction: Customer Support (Service Desk)Skills: ["Analytical problem-solving","Communication","Customer service","Structured troubleshooting","Stakeholder management"]

Provide enterprise B2B technical support for Dell Compute platforms, serving as the first point of contact for PowerEdge Rack&Tower and Modular (MX) server issues. Diagnose and resolve hardware and software problems via phone, chat, and remote sessions using Dell diagnostic tools, manage inbound case workloads within SLA commitments, and coordinate parts dispatch or escalation with L2/L3 engineering while keeping customer documentation and knowledge base materials up to date.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dell
Dell
4 days ago

Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B) - Norwegian, Finnish, or Dutch speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live

Job Summary

Provide enterprise B2B technical support for Dell Compute platforms, serving as the first point of contact for PowerEdge Rack&Tower and Modular (MX) server issues. Diagnose and resolve hardware and software problems via phone, chat, and remote sessions using Dell diagnostic tools, manage inbound case workloads within SLA commitments, and coordinate parts dispatch or escalation with L2/L3 engineering while keeping customer documentation and knowledge base materials up to date.
Location: Dublin
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Diagnose and resolve hardware and software issues on Dell PowerEdge Rack, Tower, and Modular (MX) server platforms for B2B customers via phone, chat, and remote sessions.
  • •Use Dell diagnostic tools (including iDRAC, Lifecycle Controller, SupportAssist Enterprise, and Dell online diagnostics) to identify root cause and drive resolution.
  • •Manage inbound case workload, document customer interactions accurately, and resolve within SLA/service contract commitments (ProSupport, ProSupport Plus, Basic).
  • •Coordinate parts dispatch and field engineers for on-site hardware replacement, ensuring correct part identification and timely resolution.
  • •Collaborate with escalation teams (L2/L3 engineering) and cross-functional groups for complex issues and contribute to knowledge base documentation.

Key Requirements

  • •Foundational understanding of server hardware architecture (processors, memory, drives, RAID controllers, power supplies, and cooling).
  • •Basic knowledge of server operating systems, including Windows Server and Linux distributions (RHEL, SLES, or Ubuntu Server).
  • •Networking fundamentals knowledge (TCP/IP, DNS, DHCP, and NIC configuration) for server connectivity and management interfaces.
  • •Strong analytical and troubleshooting skills using a structured, methodical approach.
  • •Fluency in Norwegian, Finnish, or Dutch, with excellent B2B communication and customer service skills.
Experience:Enterprise infrastructureData centerServer hardwareEnterprise technical support
Skills:Analytical problem-solvingCommunicationCustomer serviceStructured troubleshootingStakeholder management
Certifications:CompTIA Server+CompTIA A+Dell Certified (DCA/DCE)Microsoft/Linux certifications
Languages:NorwegianFinnishDutch
Tech Stack:IDRACLifecycle ControllerSupportAssist EnterpriseDell online diagnosticsOpenManage EnterpriseOME-ModularPowerEdgeModular (MX series)Windows ServerRHELSLESUbuntu ServerTCP/IPDNSDHCPNIC configurationProSupportProSupport PlusBasicRAID controllers (PERC)

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor