PageWide Industrial Customer Program Manager (CPM)

HP
United States
Workplace: OnsiteFull timeUSD 116,150 - 182,400 annuallyFunction: Program & Project Management (PMO)Experience: 7-10 yearsEducation: bachelorsSkills: ["Customer focus","End-to-end ownership","Accountability","Operating in ambiguity","Communication"]

Lead customer assurance for PageWide Industrial presses by driving technical program execution, managing escalations, and leading recovery efforts for underperforming sites. Coordinate cross-functional teams spanning engineering, services, R&D, sales/account teams, and third-party partners to maintain uptime, improve productivity, and translate customer needs into actionable requirements. Support installation readiness, validation, and executive customer reviews while defining best practices for escalation handling and program governance.

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FursaFursa
HP
HP
3 days ago

PageWide Industrial Customer Program Manager (CPM)

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Job Summary

Lead customer assurance for PageWide Industrial presses by driving technical program execution, managing escalations, and leading recovery efforts for underperforming sites. Coordinate cross-functional teams spanning engineering, services, R&D, sales/account teams, and third-party partners to maintain uptime, improve productivity, and translate customer needs into actionable requirements. Support installation readiness, validation, and executive customer reviews while defining best practices for escalation handling and program governance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Serve as the primary Customer Assurance focal point for key customers and lead technical program execution and escalations.
  • •Lead structured recovery efforts for underperforming sites, including root cause identification, action plan development, and cross-functional tracking.
  • •Coordinate technical task forces to address performance, quality, or cost challenges and ensure appropriate transition into steady-state ownership.
  • •Maintain direct customer engagement with operations, field service engineers, and account/business service managers, including executive customer reviews.
  • •Develop and execute optimization plans to improve customer efficiency and cost performance, and translate customer needs into actionable engineering or service requirements.
Travel: Medium travel

Pay and Benefits

Salary: USD 116,150 - 182,400 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsuranceParental LeavePaid Holidays

Key Requirements

  • •Four-year or graduate degree in Computer Science, Engineering, Business Administration, or related field, or commensurate work experience.
  • •7-10 years of work experience in industrial printing, manufacturing systems, or complex technical program management.
  • •Preferred experience with HP PageWide Industrial presses, workflow systems, finishing integration, or customer escalation/service engineering environments.
  • •Strong customer focus and ability to understand and solve customer needs.
  • •Excellent communication skills from operational/technical details to executive and senior leadership.
Experience:7-10 yearsIndustrial printingManufacturing systemsTechnical program managementHP PageWide Industrial
Education:Bachelor's in Computer Science, Engineering, Business Administration, or related discipline
Skills:Customer focusEnd-to-end ownershipAccountabilityOperating in ambiguityCommunication
Tech Stack:Workflow systemsFactory Acceptance Testing (FAT)

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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