Experienced Technical Support Professional (m/f/d)

Honeywell
Prague
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Analytical thinking","Problem-solving","Customer-focused mindset","Technical communication","Collaboration"]

Provide advanced remote technical support for Honeywell Fire Detection and Life Safety products, diagnosing complex hardware, software, firmware, networking, and integration issues while managing cases through resolution under SLAs. Serve as a Level 2 technical expert for assigned product lines, supporting system commissioning, upgrades, and troubleshooting for customers and partners. Collaborate with engineering and product teams on escalations, root-cause analysis, and knowledge management, including creating technical guides and mentoring Level 1 engineers.

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Honeywell
Honeywell
5 days ago

Experienced Technical Support Professional (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide advanced remote technical support for Honeywell Fire Detection and Life Safety products, diagnosing complex hardware, software, firmware, networking, and integration issues while managing cases through resolution under SLAs. Serve as a Level 2 technical expert for assigned product lines, supporting system commissioning, upgrades, and troubleshooting for customers and partners. Collaborate with engineering and product teams on escalations, root-cause analysis, and knowledge management, including creating technical guides and mentoring Level 1 engineers.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver advanced remote technical support via phone, email, and remote diagnostic tools for Honeywell Fire Detection and Life Safety products.
  • •Diagnose and resolve complex technical issues across hardware, software, firmware, networking, and system integration.
  • •Manage support cases from intake through resolution, ensuring SLA compliance.
  • •Escalate unresolved issues and product defects to Level 3 Support or Engineering with complete technical documentation.
  • •Create and maintain technical knowledge articles, guides, FAQs, and mentor Level 1 engineers through knowledge sharing.

Pay and Benefits

Perks:Paid LeaveMeal AllowanceLife InsurancePensionLearning BudgetAnnual BonusEmployee Assistance

Key Requirements

  • •Provide advanced technical support and diagnose complex hardware, software, firmware, networking, and system integration issues.
  • •Manage technical support cases through resolution while meeting established SLAs.
  • •Support technical troubleshooting for system commissioning, upgrades, migrations, and related customer incidents.
  • •Use strong analytical and problem-solving skills to analyze complex issues and implement corrective actions.
  • •Communicate effectively in English, with strong written and verbal communication skills.
Experience:Fire detectionLife safetyTechnical supportSystems engineeringField service
Education:
Skills:Analytical thinkingProblem-solvingCustomer-focused mindsetTechnical communicationCollaboration
Languages:EnglishSlovak
Tech Stack:PhoneEmailRemote diagnostic toolsTCP/IPSerial communicationsCRMCase management systems

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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