2 months ago

Customer Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead customer education and onboarding programs for a SaaS nonprofit platform, crafting engaging training and self-serve resources. Drive communications, segmentation, and data-driven campaigns to boost product adoption, retention, and customer advocacy while partnering with product and revenue teams in a fast-paced startup.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Design and deliver customer education and onboarding materials to improve product adoption and awareness of Instrumentl’s value proposition
•Develop, manage, and optimize high-impact training programs and self-serve resources for customers
•Own and execute a customer communication strategy to drive engagement and brand loyalty
•Create data-driven messaging campaigns and segmentation strategies to personalize customer journeys
•Scale retention and advocate for customer needs by collaborating with revenue and product teams

Pay and Benefits

Salary: USD 70,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kHome-office StipendParantal LeaveRetreats

Key Requirements

•2+ years of customer-facing experience in SaaS (Customer Success, Onboarding, or Training)
•Experience managing customer onboarding processes combining human and self-service tools
•Ability to design and lead customer education programs and community engagement that turn users into advocates
•Strong written and video communication skills
•Empathy, adaptability, and a proactive ownership mindset

Experience:2+ yearsSaaS

Skills:CommunicationEmpathyAdaptabilityOwnershipGrowth mindset

Languages:English

Tech Stack:G SuiteZoomSlackIntercomCanva

Company Brief

Instrumentl

Provides a SaaS platform that helps nonprofits and grant professionals discover, track, and win grant funding by combining grant prospecting, opportunity tracking, and workflow tools with automated matching and research features.

Industry: Enterprise Software

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Headquarters: Seattle, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Instrumentl

2 months ago

Customer Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Design and deliver customer education and onboarding materials to improve product adoption and awareness of Instrumentl’s value proposition
•Develop, manage, and optimize high-impact training programs and self-serve resources for customers
•Own and execute a customer communication strategy to drive engagement and brand loyalty
•Create data-driven messaging campaigns and segmentation strategies to personalize customer journeys
•Scale retention and advocate for customer needs by collaborating with revenue and product teams

Pay and Benefits

Salary: USD 70,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kHome-office StipendParantal LeaveRetreats

Key Requirements

•2+ years of customer-facing experience in SaaS (Customer Success, Onboarding, or Training)
•Experience managing customer onboarding processes combining human and self-service tools
•Ability to design and lead customer education programs and community engagement that turn users into advocates
•Strong written and video communication skills
•Empathy, adaptability, and a proactive ownership mindset

Experience:2+ yearsSaaS

Skills:CommunicationEmpathyAdaptabilityOwnershipGrowth mindset

Languages:English

Tech Stack:G SuiteZoomSlackIntercomCanva

Company Brief

Instrumentl

Industry: Enterprise Software

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Headquarters: Seattle, United States

Website LinkedIn