Zendesk

4 weeks ago

Senior Specialist, AR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Take ownership of accounts receivable and collections for high-volume portfolios in a global tech company. You will manage daily portfolios for Segment 3 & 4 customers, perform thorough reconciliation, conduct proactive outreach, collaborate across Sales, Legal, Finance Ops and Renewals, and recommend actions like suspension or write-off while supporting audits and process improvements.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Manage a high volume of daily customer portfolios for Segment 3 & 4 customers (ARR < $60K) using the AR Aging report.
•Examine and investigate detailed customer accounts, including invoices, payments, credit memos, and unapplied credits through thorough account reconciliation.
•Conduct regular calls and emails to customers in accordance with the Company’s Collection Policy and guidelines.
•Collaborate with Sales, Legal, Finance Ops, Renewals, and other internal teams to coordinate and address billing issues impacting collections.
•Analyze delinquent balances and recommend actions including Suspension, Cancellation, Write-off, and Reactivation.

Key Requirements

•Bachelor's degree in Accounting, Finance, or a related field.
•2–4 years of related work experience in accounts receivable/collections (or an advanced degree without prior work experience).
•Proficiency in accounting software and Microsoft Excel or Google Suite.
•Experience working in a multinational company or global shared services environment (preferred).
•CPA or equivalent certification (preferred).

Experience:2-4 yearsAccounts receivableCollectionsMultinationalShared services

Education:Bachelor's

Skills:CommunicationNegotiationProblem-solvingMultitaskingTeamwork

Certifications:CPA

Tech Stack:ExcelOracle NetSuiteZuoraGoogle Sheets

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

4 weeks ago

Senior Specialist, AR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Manage a high volume of daily customer portfolios for Segment 3 & 4 customers (ARR < $60K) using the AR Aging report.
•Examine and investigate detailed customer accounts, including invoices, payments, credit memos, and unapplied credits through thorough account reconciliation.
•Conduct regular calls and emails to customers in accordance with the Company’s Collection Policy and guidelines.
•Collaborate with Sales, Legal, Finance Ops, Renewals, and other internal teams to coordinate and address billing issues impacting collections.
•Analyze delinquent balances and recommend actions including Suspension, Cancellation, Write-off, and Reactivation.

Key Requirements

•Bachelor's degree in Accounting, Finance, or a related field.
•2–4 years of related work experience in accounts receivable/collections (or an advanced degree without prior work experience).
•Proficiency in accounting software and Microsoft Excel or Google Suite.
•Experience working in a multinational company or global shared services environment (preferred).
•CPA or equivalent certification (preferred).

Experience:2-4 yearsAccounts receivableCollectionsMultinationalShared services

Education:Bachelor's

Skills:CommunicationNegotiationProblem-solvingMultitaskingTeamwork

Certifications:CPA

Tech Stack:ExcelOracle NetSuiteZuoraGoogle Sheets

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor