Customer Support Representative

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Active listening","Problem-solving","Attention to detail","Empathy","Professional communication"]

Provide exceptional customer support in a fast-paced, on-site role in Cairo. Handle inbound customer interactions with efficiency and empathy, address inquiries, and resolve issues to maintain high customer satisfaction. Communicate professionally using strong phone etiquette and apply tailored solutions to meet customer needs. You’ll collaborate in a customer-facing environment with strong focus on problem-solving, attention to detail, and reliable performance during night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
18 hours ago

Customer Support Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide exceptional customer support in a fast-paced, on-site role in Cairo. Handle inbound customer interactions with efficiency and empathy, address inquiries, and resolve issues to maintain high customer satisfaction. Communicate professionally using strong phone etiquette and apply tailored solutions to meet customer needs. You’ll collaborate in a customer-facing environment with strong focus on problem-solving, attention to detail, and reliable performance during night and overnight shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address customer inquiries and resolve issues.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Use professional phone etiquette and communication techniques during customer calls.

Pay and Benefits

Perks:Commuter BenefitsHealth InsurancePaid TrainingSocial Insurance

Key Requirements

  • •Fluency in English (B2/C1 level) is required.
  • •Strong customer service and customer support skills.
  • •Demonstrated problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus.
  • •Must be flexible with night and overnight shifts.
Skills:Active listeningProblem-solvingAttention to detailEmpathyProfessional communication
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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