Customer Success Representative

Cloud Carib
Barbados
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer-centric","Communication","Problem-solving","Organization","Multitasking"]

Provide proactive customer success support to ensure clients maximize value from products, drive onboarding and adoption, and collaborate with Sales, Product and Support to resolve issues and identify expansion opportunities. Maintain accurate records, report on key metrics, and contribute to process improvements and cross-functional initiatives from Bridgetown, Barbados.

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FursaFursa
Cloud Carib
Cloud Carib
9 months ago

Customer Success Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide proactive customer success support to ensure clients maximize value from products, drive onboarding and adoption, and collaborate with Sales, Product and Support to resolve issues and identify expansion opportunities. Maintain accurate records, report on key metrics, and contribute to process improvements and cross-functional initiatives from Bridgetown, Barbados.
Location: Barbados
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support the Customer Success Manager with client success planning and execution.
  • •Maintain accurate customer records and account data within systems such as Salesforce and Zendesk.
  • •Drive customer retention through proactive engagement, onboarding, and adoption initiatives.
  • •Identify and close opportunities for account expansion.
  • •Collaborate with Marketing, Sales, Product, and Support teams to deliver a seamless customer experience and ensure client needs are met.

Key Requirements

  • •Proven experience as a Customer Success Representative, Account Manager, or in a client facing support role.
  • •Hands-on experience with customer management tools such as Salesforce, Zendesk, or equivalent CRM and ticketing platforms.
  • •Strong computer literacy, particularly with MS Office and reporting tools.
  • •Understanding of customer success metrics such as retention, churn, adoption, and expansion.
  • •Excellent written, verbal, and in-person communication skills with a customer-centric approach.
Experience:Customer successAccount managementCRM
Skills:Customer-centricCommunicationProblem-solvingOrganizationMultitasking
Tech Stack:SalesforceZendeskMS OfficeCRM

Company Brief

Cloud Carib
Provides cloud hosting, managed IT services, and data center solutions tailored to Caribbean businesses. Offers infrastructure-as-a-service, backup and disaster recovery, and connectivity to enable local enterprises and government organizations to run resilient cloud-based operations.
Industry: Cloud Computing
Headquarters: Port of Spain, Trinidad and Tobago
Website