Mid-Market Customer Success Manager (F/M) - Paris/Lyon

LumApps
Paris, Louisiana, Lyon
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Relationship-building","Cross-functional collaboration","Communication","Presentation","Customer advocacy"]

Own and grow a portfolio of mid-market LumApps accounts by driving long-term customer success and satisfaction. Use a usage-based approach to increase adoption and guide the evolution of the solution within client organizations. Serve as a trusted partner through regular check-ins, coordinate with Product/Engineering/Support to resolve issues, and lead action plans while collaborating with Account Managers on renewals and upsell/cross-sell opportunities.

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LumApps
LumApps
1 day ago

Mid-Market Customer Success Manager (F/M) - Paris/Lyon

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Last checked: 16 hours agoStatus: Live

Job Summary

Own and grow a portfolio of mid-market LumApps accounts by driving long-term customer success and satisfaction. Use a usage-based approach to increase adoption and guide the evolution of the solution within client organizations. Serve as a trusted partner through regular check-ins, coordinate with Product/Engineering/Support to resolve issues, and lead action plans while collaborating with Account Managers on renewals and upsell/cross-sell opportunities.
Location: Paris, Louisiana, Lyon
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of mid-market accounts to ensure long-term success and customer satisfaction.
  • •Drive a usage-based approach to promote platform adoption and support solution evolution within client organizations.
  • •Build trusted relationships through regular check-ins tailored to each customer’s needs.
  • •Act as liaison with Product, Engineering, and Support to resolve issues, and recommend/execute customer action plans.
  • •Collaborate with account teams and other LumApps teams to support renewals and identify upsell/cross-sell opportunities.

Pay and Benefits

Perks:Health InsuranceMeal VouchersParental LeaveLearning Budget

Key Requirements

  • •3–5 years of experience in a SaaS software company, ideally in deployment of internal communication, collaboration, or HRIS solutions.
  • •Proven track record in complex mid-market account management and managing complex customer relationships.
  • •Proven track record in cross-collaboration with customers and business partners.
  • •Fluent in French and English, both written and spoken.
  • •Strong relationship-building and communication skills to engage with internal teams, partners, and C-level stakeholders.
Experience:3-5 yearsSaaSHRISInternal communicationCollaborationEnterpriseMid-market accounts
Skills:Relationship-buildingCross-functional collaborationCommunicationPresentationCustomer advocacy
Languages:FrenchEnglish
Tech Stack:GoogleMicrosoft

Company Brief

LumApps
Provides a mobile-first employee communication and engagement platform connecting deskless and frontline workers with company news, shift management, workflows, and collaboration tools to improve internal communication and operational efficiency.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Zurich, Switzerland
Founded: 2012
Website