Customer Support Associate- Amarillo, TX

Atmos Energy
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Attention to detail","Professionalism","Accuracy"]

Provide customer support for natural gas services by responding to calls and other communications about service connections/disconnections, billing questions, and payment arrangements. Process basic requests and transactions, resolve issues using company policies, and correct customer account errors in the online Customer Information System. Research account discrepancies, verify customer identity and addresses, and handle emergency-related calls with standardized procedures.

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Atmos Energy
Atmos Energy
10 hours ago

Customer Support Associate- Amarillo, TX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Provide customer support for natural gas services by responding to calls and other communications about service connections/disconnections, billing questions, and payment arrangements. Process basic requests and transactions, resolve issues using company policies, and correct customer account errors in the online Customer Information System. Research account discrepancies, verify customer identity and addresses, and handle emergency-related calls with standardized procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to current and/or prospective customers about basic service connections/disconnections, billing questions, and payment arrangements (primarily by phone).
  • •Receive and process basic customer transactions and requests within level-of-authority; forward other issues to the appropriate level.
  • •Address customer issues using current company policies and procedures.
  • •Correct customer account errors to ensure accuracy using the online Customer Information System and communicate corrected information to customers.
  • •Research potential discrepancies on customer accounts, verify customer identity and addresses, and take appropriate action for delinquent accounts as required.

Pay and Benefits

Perks:Paid LeaveHolidaysParental LeaveAnnual BonusEmployee AssistanceLong-term DisabilityLife InsuranceHsaWellness StipendIdentity TheftPaid TrainingHealth InsuranceDentalVisionFlexible Spending

Key Requirements

  • •High school diploma or GED, plus successful completion of the Customer Service Assessment demonstrating communication and customer service skills.
  • •Excellent verbal and written communication skills.
  • •Ability to perform basic arithmetic (addition, subtraction, multiplication, and division).
  • •Intermediate computer skills for data entry and data retrieval tasks.
  • •As a safety-sensitive position, pre and post-employment screenings including drug testing are required as outlined by DOT and PHMSA.
Education:High School
Skills:CommunicationCustomer serviceAttention to detailProfessionalismAccuracy
Languages:SpanishEnglish
Tech Stack:Customer Information System

Company Brief

Atmos Energy
Atmos Energy is a regulated natural gas utility that distributes and transports natural gas to millions of customers across multiple U.S. states. It operates pipeline, storage, and distribution infrastructure focused on safe and reliable energy delivery.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1906
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