Fraud & Dispute Associate

Fiserv
Omaha
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Problem-solving","Decision-making","Communication","Collaboration","Prioritization"]

Support clients’ card portfolio chargeback programs by investigating and processing disputes for debit, credit, and prepaid transactions. Contact cardholders to assess potential fraud, follow compliance and verification procedures, and monitor systems to detect suspicious activity. Manage cases within regulatory and client timelines, accurately record case data, and respond to internal and external inquiries about dispute lifecycle and claim status. Provide customer-focused support via inbound and outbound calls.

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FursaFursa
Fiserv
Fiserv
5 days ago

Fraud & Dispute Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support clients’ card portfolio chargeback programs by investigating and processing disputes for debit, credit, and prepaid transactions. Contact cardholders to assess potential fraud, follow compliance and verification procedures, and monitor systems to detect suspicious activity. Manage cases within regulatory and client timelines, accurately record case data, and respond to internal and external inquiries about dispute lifecycle and claim status. Provide customer-focused support via inbound and outbound calls.
Location: Omaha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Investigate, evaluate, and process disputes/chargebacks and contact cardholders to assess possible fraud.
  • •Follow compliance and verification procedures while staying current on network regulatory requirements and client guidelines.
  • •Monitor systems for potential fraudulent behavior related to card usage and support clients and cardholders via inbound and outbound calls.
  • •Track and take action on cases within regulatory and client timeframes, entering data into client-specific systems.
  • •Answer inquiries from internal and external stakeholders on chargeback requirements, dispute lifecycle, claim status, and data input.

Key Requirements

  • •High school diploma.
  • •0-2 years of financial or customer service experience.
  • •Knowledge of Regulation E and Regulation Z.
  • •Knowledge of Visa and/or Mastercard operating regulations.
  • •Proficient with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint).
Experience:0Financial servicesCustomer service
Education:High School
Skills:Problem-solvingDecision-makingCommunicationCollaborationPrioritization
Tech Stack:Microsoft 365OutlookWordExcelPowerPointTeamsOneDriveSharePoint

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn