MongoDB

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Customer Success Manager for a technically driven, consumption-based MongoDB product portfolio. You’ll own account plans, drive retention and revenue realization, and coordinate with Sales, Product, Services, Support, and Training to deliver measurable value. Based in Amsterdam with a hybrid working model, you’ll build deep client relationships, monitor health and usage, and advocate for customers to influence product roadmaps and success outcomes.

Location: Amsterdam

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Proactively identify risks and advise on deployment health, delivering value-based outcomes for MongoDB deployments.
•Own elements of the account plan to drive customer maturity, retention, and revenue realization across the journey.
•Track progress against key business outcomes, forecast revenue retention, and identify opportunities to expand impact with cross-functional teams.
•Maintain clean internal systems for customer insights and territory analysis; leverage AI-driven tools to improve productivity and outcomes.
•Amplify the voice of the customer to inform product roadmap and coordinate with Sales, Product, Services, Support, and Training teams.

Key Requirements

•5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product.
•3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers.
•Excellent verbal and written communication skills with the ability to influence technical and business outcomes.
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
•Experience working with a deeply technical product and coordinating with cross-functional teams to drive value and adoption.

Experience:EnterpriseSoftwareIT

Education:Bachelor's

Skills:CommunicationRelationship managementInfluencingPresentation

Languages:English

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Amsterdam

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Proactively identify risks and advise on deployment health, delivering value-based outcomes for MongoDB deployments.
•Own elements of the account plan to drive customer maturity, retention, and revenue realization across the journey.
•Track progress against key business outcomes, forecast revenue retention, and identify opportunities to expand impact with cross-functional teams.
•Maintain clean internal systems for customer insights and territory analysis; leverage AI-driven tools to improve productivity and outcomes.
•Amplify the voice of the customer to inform product roadmap and coordinate with Sales, Product, Services, Support, and Training teams.

Key Requirements

•5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product.
•3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers.
•Excellent verbal and written communication skills with the ability to influence technical and business outcomes.
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
•Experience working with a deeply technical product and coordinating with cross-functional teams to drive value and adoption.

Experience:EnterpriseSoftwareIT

Education:Bachelor's

Skills:CommunicationRelationship managementInfluencingPresentation

Languages:English

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn