HSBC

4 days ago

Business Architecture Technology Support Lead(ARIS admin, ITIL Service Delivery)/Associate Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own support for a business architecture tooling platform, ensuring availability, performance, and user experience across ARIS and Celonis applications. Lead an IT support team and drive RTB outcomes including incident/problem/change management, upgrades, maintenance, and continuous improvement through automation and root-cause analysis. Manage SLAs/SLOs, capacity, agile/lean ceremonies, and executive stakeholder reporting while overseeing platform risk management and ARIS environment administration and standards.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Architecture & Urban Planning

Seniority: Director level

Key Responsibilities

•Support the business architecture tooling platform (ARIS and Celonis) for availability, performance, and user experience.
•Lead the business architecture tooling IT support team, ensuring governance and operational stability, and keeping services running compliantly.
•Manage RTB outcomes including stability, incident/problem/change management, platform upgrades and maintenance, and service requests with continuous improvement.
•Coordinate stakeholders and vendors to resolve cross-boundary issues quickly; provide executive updates on risks, dependencies, decisions, and roadmap progress.
•Administer ARIS environments and maintain ARIS standards, including configuration, access controls, licensing, upgrades/patching coordination, and release planning.

Key Requirements

•Practical, demonstratable knowledge of Business Architecture, Process Intelligence and Task Mining.
•Recent hands-on ARIS administration experience, including user/role design, repository governance, configuration, upgrades, and support.
•Experience across process architecture and enterprise tooling administration and/or operational service leadership in a regulated environment (banking/financial services preferred).
•Experience managing a 3rd party Service as a Solution (SaaS) platform.
•Strong experience leading service delivery teams using ITIL practices (Incident / Problem / Change / Request).

Experience:BankingFinancial servicesRegulated environmentSaaSProcess intelligenceTask mining

Skills:CommunicationStakeholder managementRoot-cause analysisPlanningOperational excellence

Tech Stack:ARISCelonisITILSaaSSLAsSLOsAgileLeanRepository governanceMeta-model governance

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

4 days ago

Business Architecture Technology Support Lead(ARIS admin, ITIL Service Delivery)/Associate Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Architecture & Urban Planning

Seniority: Director level

Key Responsibilities

•Support the business architecture tooling platform (ARIS and Celonis) for availability, performance, and user experience.
•Lead the business architecture tooling IT support team, ensuring governance and operational stability, and keeping services running compliantly.
•Manage RTB outcomes including stability, incident/problem/change management, platform upgrades and maintenance, and service requests with continuous improvement.
•Coordinate stakeholders and vendors to resolve cross-boundary issues quickly; provide executive updates on risks, dependencies, decisions, and roadmap progress.
•Administer ARIS environments and maintain ARIS standards, including configuration, access controls, licensing, upgrades/patching coordination, and release planning.

Key Requirements

•Practical, demonstratable knowledge of Business Architecture, Process Intelligence and Task Mining.
•Recent hands-on ARIS administration experience, including user/role design, repository governance, configuration, upgrades, and support.
•Experience across process architecture and enterprise tooling administration and/or operational service leadership in a regulated environment (banking/financial services preferred).
•Experience managing a 3rd party Service as a Solution (SaaS) platform.
•Strong experience leading service delivery teams using ITIL practices (Incident / Problem / Change / Request).

Experience:BankingFinancial servicesRegulated environmentSaaSProcess intelligenceTask mining

Skills:CommunicationStakeholder managementRoot-cause analysisPlanningOperational excellence

Tech Stack:ARISCelonisITILSaaSSLAsSLOsAgileLeanRepository governanceMeta-model governance

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn