Customer Acceleration Product Manager

Okta
Bellevue, Chicago
Workplace: HybridFull timeUSD 99,000 - 149,000 annuallyFunction: Product ManagementSkills: ["Customer centricity","Cross-functional collaboration","Communication","Data-driven thinking","Product thinking"]

Own Okta’s customer education offerings, serving as the product owner for the education subscription and contributing to the Customer Acceleration post-sales portfolio. Define and prioritize the product roadmap, translate product and GTM strategies into education requirements, and design adoption programs. Establish success metrics that connect learner engagement to customer adoption, retention, and expansion, while continuously improving the learning journey cross-functionally.

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FursaFursa
Okta
Okta
1 day ago

Customer Acceleration Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own Okta’s customer education offerings, serving as the product owner for the education subscription and contributing to the Customer Acceleration post-sales portfolio. Define and prioritize the product roadmap, translate product and GTM strategies into education requirements, and design adoption programs. Establish success metrics that connect learner engagement to customer adoption, retention, and expansion, while continuously improving the learning journey cross-functionally.
Location: Bellevue, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Own the education subscription product roadmap, managing the backlog and prioritizing improvements based on customer needs, business goals, and data insights.
  • •Translate product and GTM strategy into education requirements for training, knowledge, badges, certifications, and online/community experiences ahead of releases.
  • •Design and execute targeted adoption programs to increase awareness, engagement, and adoption with Digital Growth, Marketing, and Customer First teams.
  • •Define and measure impact by establishing success metrics and reporting that links learner engagement and skill building to customer health metrics.
  • •Optimize the customer learning journey by partnering with Platforms and Customer Content teams to identify friction points and advocate for improvements.

Pay and Benefits

Salary: USD 99,000 - 149,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveFlexible Spending

Key Requirements

  • •Experience in product management or product ownership, including backlog management, writing requirements/user stories, and contributing to a product roadmap.
  • •Define success metrics and use data to measure product/program effectiveness, connecting user engagement to business outcomes and communicating results clearly to stakeholders.
  • •Conduct customer/user research and apply insights (e.g., personas and journey mapping) to inform product decisions and program design.
  • •Translate complex technical concepts into clear, value-based language for diverse audiences.
  • •Work cross-functionally across product, marketing, and customer success teams to align on shared goals and drive execution.
Skills:Customer centricityCross-functional collaborationCommunicationData-driven thinkingProduct thinking

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn