RNG Technical Support Engineer (L2)

Arrise
Poland
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Analytical skills","Communication","Time management","Organizational skills"]

Provide technical customer support to operators and account managers by troubleshooting and resolving RNG/product issues, bugs, and game-related reports. Respond to inquiries, guide users with step-by-step instructions, and collaborate with developers or product managers to escalate complex problems. Maintain ticket and CRM documentation, conduct research for accurate answers, assist with product testing, and stay current on supported technologies. Work with monitoring, metrics, logs, SQL/DB, APIs, and network concepts.

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FursaFursa
Arrise
Arrise
1 day ago

RNG Technical Support Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide technical customer support to operators and account managers by troubleshooting and resolving RNG/product issues, bugs, and game-related reports. Respond to inquiries, guide users with step-by-step instructions, and collaborate with developers or product managers to escalate complex problems. Maintain ticket and CRM documentation, conduct research for accurate answers, assist with product testing, and stay current on supported technologies. Work with monitoring, metrics, logs, SQL/DB, APIs, and network concepts.
Location: Poland
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly to customer inquiries and support requests for RNG/product issues.
  • •Identify, troubleshoot, and resolve technical issues faced by operators or their clients.
  • •Provide step-by-step guidance to customers and conduct research to deliver accurate solutions.
  • •Collaborate with developers or product managers to escalate and resolve complex issues and assist with product testing and bug tracking.
  • •Document and track customer interactions, issues, resolutions, and follow-up actions in ticketing/CRM systems.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceGym MembershipReferral ProgramRemote Work

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • •Proven experience in technical support or customer service.
  • •Strong problem-solving and analytical skills to diagnose and resolve technical issues.
  • •Excellent verbal and written communication skills to explain technical concepts to non-technical users.
  • •Proficiency with ticketing systems and CRM software, plus familiarity with operating systems and networking concepts.
Experience:IGaming
Education:Bachelor's
Skills:Problem-solvingAnalytical skillsCommunicationTime managementOrganizational skills
Languages:Ukrainian
Tech Stack:GrafanaKibanaZabbixPrometheusIcingaELKGraylogSplunkITILJiraServiceNowOracleMySQLPostgreSQLMicrosoft SQL ServerSQLiteSQLNoSQLAPIPostman

Company Brief

Arrise
Arrise provides a cloud platform that helps property owners, facilities teams and compliance managers centralize building safety, maintenance and regulatory documentation, automate inspections and workflows, and streamline reporting to reduce risk and ensure operational compliance.
Industry: Facility Management
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