Policy Manager, Quality

Airbnb
United States
Workplace: RemoteFull timeUSD 168,000 - 207,000 annuallyFunction: Quality & Regulatory (Non-Software)Experience: 10+ yearsSkills: ["Cross-functional collaboration","Communication","Writing","Data-driven decision-making","Strategic thinking"]

Partner with cross-functional teams to define quality standards for hosts and guests, translating Ground Rules into clear, scalable policy frameworks. Lead policy development and operationalization efforts, guiding risk mitigation and policy deliverables. Use data, research, and community insights to evaluate and improve policies before issues escalate, enabling business and product teams to move quickly and confidently at scale.

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FursaFursa
Airbnb
Airbnb
1 day ago

Policy Manager, Quality

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Partner with cross-functional teams to define quality standards for hosts and guests, translating Ground Rules into clear, scalable policy frameworks. Lead policy development and operationalization efforts, guiding risk mitigation and policy deliverables. Use data, research, and community insights to evaluate and improve policies before issues escalate, enabling business and product teams to move quickly and confidently at scale.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Lead policy development for host and guest quality, including Ground Rules and stay quality standards.
  • •Draft clear, scalable policy frameworks that keep pace with product innovation.
  • •Collaborate with cross-functional stakeholders across Product, Supply, Community Support, and Legal.
  • •Guide policy operationalization efforts and support risk mitigation with policy deliverables.
  • •Use data, research, and community insights to evaluate, improve, and revise policies before issues escalate.

Pay and Benefits

Salary: USD 168,000 - 207,000 annually

Key Requirements

  • •10-12+ years of experience in a Policy or Trust and Safety role.
  • •Prior leadership on quality, standards, or community policy, with experience defining and enforcing a quality bar at scale.
  • •Experience designing policies for consumer two-sided marketplaces.
  • •Track record working on reviews, ratings, or reputation systems, including consumer protection and integrity questions.
  • •Exceptional writing and communication skills, with strong cross-functional collaboration and data-driven decision-making.
Experience:10+ yearsTwo-sided marketplacesTrust and Safety
Skills:Cross-functional collaborationCommunicationWritingData-driven decision-makingStrategic thinking

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn