Machine Learning, Tech Lead

Monzo Bank
Cardiff, London, United Kingdom
Workplace: HybridFull timeGBP 113,200 - 145,200Function: Data Science & Machine LearningSkills: ["Coaching","Technical guidance","Problem framing","Stakeholder communication","Quantitative thinking"]

Lead Machine Learning for Workforce Management to ensure the right human support supply meets customer demand. Own the strategy and delivery of production ML systems for forecasting, routing, assignment, escalation, and time-to-completion prediction. Stay hands-on to frame problems, validate models, and ship safely while partnering with Product, Engineering, Data, and Operations. Coach a growing team of ML Scientists embedded in product squads.

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FursaFursa
Monzo Bank
Monzo Bank
2 months ago

Machine Learning, Tech Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead Machine Learning for Workforce Management to ensure the right human support supply meets customer demand. Own the strategy and delivery of production ML systems for forecasting, routing, assignment, escalation, and time-to-completion prediction. Stay hands-on to frame problems, validate models, and ship safely while partnering with Product, Engineering, Data, and Operations. Coach a growing team of ML Scientists embedded in product squads.
Location: Cardiff, London, United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Shape ML strategy for Workforce Management, deciding where ML, forecasting, and optimisation can drive the biggest customer and agent impact.
  • •Design, build, and deliver production ML systems for forecasting, routing, assignment, escalation, and time-to-completion prediction.
  • •Stay close to technical details by selecting modelling approaches, defining robust validation, reviewing trade-offs, and ensuring safe shipping.
  • •Partner with Product, Engineering, Data, and Operations leaders to turn ambiguous operational problems into pragmatic, iterative ML systems.
  • •Coach and develop Machine Learning Scientists, maintaining clear priorities, strong technical standards, documentation, and monitoring.

Pay and Benefits

Salary: GBP 113,200 - 145,200
Equity and Bonus:Equity
Perks:Learning BudgetRelocationRemote Work

Key Requirements

  • •Recently worked as a hands-on Machine Learning practitioner (e.g., Senior IC, Tech Lead, Team Lead, or ML manager).
  • •Strong foundations in ML, statistics, forecasting, optimisation, or operations research, applied to real-world problems.
  • •Built, shipped, or owned ML systems in production, with an understanding of reliability, monitoring, and safety.
  • •Can translate complex ML ideas clearly to both technical and non-technical stakeholders.
  • •Enjoy coaching others and take ownership of developing Machine Learning Scientists; people management experience preferred but not required.
Experience:Workforce managementCustomer supportML systems
Skills:CoachingTechnical guidanceProblem framingStakeholder communicationQuantitative thinking
Languages:English

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Monzo Bank
Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn