Platform Implementation Manager
DoorDash US
Phoenix, New York, San Francisco, Los Angeles, Denver, Chicago
Workplace: OnsiteFull timeUSD 64,600 - 95,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Presentation","Attention to detail","Cross-functional collaboration","Customer support"]Own the onboarding and implementation experience for SMB merchants as they transition onto DoorDash Commerce Platform products. Serve as the merchants’ “quarterback” by coordinating stakeholders, troubleshooting technical issues, hosting kickoff calls, and leading setup for online ordering, mobile apps, loyalty, and gift cards. Educate merchants through the transition, present product guidance, and collect operational feedback to improve merchant success and product clarity.
