2 days ago

Quality & Training Specialist - VSO - Chinese

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure safety and Trust & Safety policies are applied accurately at scale through analytical audits of human moderation. Conduct root-cause deep-dives on recurring quality issues, validate benchmark “golden sets,” and lead calibration sessions for consistent enforcement across teams. Partner with cross-functional stakeholders and provide escalations for edge cases, while using AI, QA dashboards, and reporting to track accuracy, error trends, and policy gaps. Support training rollouts for new policy updates.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Entry level

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting accuracy/RCA/appeal targets.
•Perform deep-dives into recurring quality issues using RCA, identify error patterns, and translate findings into actionable feedback for operational guidelines and teams.
•Provide expert judgment on complex, ambiguous, or high-risk cases; interpret safety guidelines and validate “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and manage cross-functional coordination with internal and external partners.
•Use AI and QA/calibration tooling to produce weekly and monthly reports on market accuracy, error trends, and policy gaps; lead or support training for new policy updates.

Key Requirements

•Min 1 year of experience conducting analytical audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
•Strong Root Cause Analysis (RCA) skills to identify trend patterns, suggest process optimizations, and reduce error rates while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills, including the ability to lead calibration sessions and deliver training aligned to global quality goals.
•Fluency in data visualization/reporting and using QA/calibration tools, plus ability to leverage AI to streamline workflows and provide actionable feedback.

Experience:1+ yearsTrust and safetyComplianceHigh-volume operations

Skills:Root Cause AnalysisProblem-solvingStakeholder managementSelf-motivationAttention to detail

Languages:Mandarin

Tech Stack:AIQA dashboardsRCA toolsCalibration platforms

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist - VSO - Chinese

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Entry level

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting accuracy/RCA/appeal targets.
•Perform deep-dives into recurring quality issues using RCA, identify error patterns, and translate findings into actionable feedback for operational guidelines and teams.
•Provide expert judgment on complex, ambiguous, or high-risk cases; interpret safety guidelines and validate “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and manage cross-functional coordination with internal and external partners.
•Use AI and QA/calibration tooling to produce weekly and monthly reports on market accuracy, error trends, and policy gaps; lead or support training for new policy updates.

Key Requirements

•Min 1 year of experience conducting analytical audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
•Strong Root Cause Analysis (RCA) skills to identify trend patterns, suggest process optimizations, and reduce error rates while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills, including the ability to lead calibration sessions and deliver training aligned to global quality goals.
•Fluency in data visualization/reporting and using QA/calibration tools, plus ability to leverage AI to streamline workflows and provide actionable feedback.

Experience:1+ yearsTrust and safetyComplianceHigh-volume operations

Skills:Root Cause AnalysisProblem-solvingStakeholder managementSelf-motivationAttention to detail

Languages:Mandarin

Tech Stack:AIQA dashboardsRCA toolsCalibration platforms

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn