Quality & Training Specialist - VSO - Chinese

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 1+ yearsSkills: ["Root Cause Analysis","Problem-solving","Stakeholder management","Self-motivation","Attention to detail"]

Ensure safety and Trust & Safety policies are applied accurately at scale through analytical audits of human moderation. Conduct root-cause deep-dives on recurring quality issues, validate benchmark “golden sets,” and lead calibration sessions for consistent enforcement across teams. Partner with cross-functional stakeholders and provide escalations for edge cases, while using AI, QA dashboards, and reporting to track accuracy, error trends, and policy gaps. Support training rollouts for new policy updates.

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FursaFursa
TikTok
TikTok
1 month ago

Quality & Training Specialist - VSO - Chinese

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Ensure safety and Trust & Safety policies are applied accurately at scale through analytical audits of human moderation. Conduct root-cause deep-dives on recurring quality issues, validate benchmark “golden sets,” and lead calibration sessions for consistent enforcement across teams. Partner with cross-functional stakeholders and provide escalations for edge cases, while using AI, QA dashboards, and reporting to track accuracy, error trends, and policy gaps. Support training rollouts for new policy updates.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Entry level

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting accuracy/RCA/appeal targets.
  • •Perform deep-dives into recurring quality issues using RCA, identify error patterns, and translate findings into actionable feedback for operational guidelines and teams.
  • •Provide expert judgment on complex, ambiguous, or high-risk cases; interpret safety guidelines and validate “golden sets” to guide enforcement accuracy.
  • •Lead calibration sessions to ensure consistency across moderation teams and manage cross-functional coordination with internal and external partners.
  • •Use AI and QA/calibration tooling to produce weekly and monthly reports on market accuracy, error trends, and policy gaps; lead or support training for new policy updates.

Key Requirements

  • •Min 1 year of experience conducting analytical audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
  • •Strong Root Cause Analysis (RCA) skills to identify trend patterns, suggest process optimizations, and reduce error rates while maintaining high-speed moderation.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Excellent cross-functional communication skills, including the ability to lead calibration sessions and deliver training aligned to global quality goals.
  • •Fluency in data visualization/reporting and using QA/calibration tools, plus ability to leverage AI to streamline workflows and provide actionable feedback.
Experience:1+ yearsTrust and safetyComplianceHigh-volume operations
Skills:Root Cause AnalysisProblem-solvingStakeholder managementSelf-motivationAttention to detail
Languages:Mandarin
Tech Stack:AIQA dashboardsRCA toolsCalibration platforms

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn