Platform Engineer Support-L1

Interactive Brokers Group
Switzerland
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Organization","Deadline management","Documentation"]

Provide enterprise-level L1 support for internal Red Hat Linux and macOS users, including executive teams and developers. Diagnose and troubleshoot software and hardware issues, support account setup and network configuration, and guide users through installation of applications and programs. Take ownership of user-reported incidents, follow escalation procedures for unresolved items, and communicate timely, accurate solutions with clear step-by-step explanations.

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FursaFursa
Interactive Brokers Group
Interactive Brokers Group
2 weeks ago

Platform Engineer Support-L1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Provide enterprise-level L1 support for internal Red Hat Linux and macOS users, including executive teams and developers. Diagnose and troubleshoot software and hardware issues, support account setup and network configuration, and guide users through installation of applications and programs. Take ownership of user-reported incidents, follow escalation procedures for unresolved items, and communicate timely, accurate solutions with clear step-by-step explanations.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Take ownership of internal user issues and drive them through to resolution.
  • •Research, diagnose, troubleshoot, and resolve system issues, including account setup and network configuration.
  • •Follow standard procedures and properly escalate unresolved issues to the appropriate internal teams.
  • •Escalate unresolved incidents to internal teams (e.g., software developers) when needed.
  • •Provide timely and accurate assistance that users can trust.

Key Requirements

  • •BS degree in Information Technology, Computer Science, or a relevant field, or apprenticeship in IT combined with professional experience.
  • •3+ years of experience in technical support, desktop support, IT help desk, or a similar role.
  • •1+ year of experience with Linux, macOS, Microsoft Windows, and VMware environments, plus basic networking skills.
  • •Ability to diagnose and troubleshoot basic technical issues and provide step-by-step help in written and verbal form.
  • •Additional certification in Linux, macOS, Microsoft Windows, Jamf, or similar technologies is a plus.
Experience:3+ yearsEnterprise IT support
Education:Bachelor's
Skills:CommunicationProblem-solvingOrganizationDeadline managementDocumentation
Tech Stack:Redhat LinuxMacOSMicrosoft WindowsVMwareOmnissa VMWareAWSJamfNetwork configurationRemote desktop applicationsMobile devices

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn