MS Engineer (L3)

NTT
Beijing
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Communication","Mentoring","Planning","Ability to work under pressure","Active listening","Adaptability","Client-focused approach","Proactive problem solving"]

Provide managed services for cross-technology client infrastructure by proactively identifying, resolving, and preventing technical incidents. Manage high-complexity tickets while ensuring strict SLA adherence, using monitoring and incident logging to analyze and escalate issues. Drive operational improvements, automation opportunities, and knowledge articles, and mentor junior engineers. Collaborate across Cloud, Security, Networking, and Applications, and support vendor interactions, updates, disaster recovery, and project delivery.

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FursaFursa
NTT
NTT
8 hours ago

MS Engineer (L3)

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Job Summary

Provide managed services for cross-technology client infrastructure by proactively identifying, resolving, and preventing technical incidents. Manage high-complexity tickets while ensuring strict SLA adherence, using monitoring and incident logging to analyze and escalate issues. Drive operational improvements, automation opportunities, and knowledge articles, and mentor junior engineers. Collaborate across Cloud, Security, Networking, and Applications, and support vendor interactions, updates, disaster recovery, and project delivery.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Proactively identify, resolve, and prevent technical incidents for client infrastructure, ensuring zero missed SLA conditions.
  • •Manage high-complexity tickets, perform advanced troubleshooting, and analyze, assign, and escalate support calls.
  • •Conduct system checks, monitor alerts, and log incidents with required detail to diagnose and resolve issues.
  • •Drive pre-emptive service incident resolution, product reviews, and operational improvements, including optimization and automation opportunities.
  • •Create knowledge articles for frequent issues and train/coach junior team members, including vendor coordination and keeping systems/portals updated.

Key Requirements

  • •Extensive Managed Services experience handling complex cross-technology infrastructure.
  • •Strong understanding of ITIL processes.
  • •Proven experience working with vendors and/or third parties.
  • •Bachelor’s degree or equivalent qualification in IT/Computing (or equivalent work experience).
  • •Ability to communicate and work across different cultures, with effective planning under changing circumstances.
Experience:Managed servicesITIL
Education:Bachelor's in IT/Computing
Skills:CommunicationMentoringPlanningAbility to work under pressureActive listeningAdaptabilityClient-focused approachProactive problem solving
Tech Stack:CloudSecurityNetworkingApplicationsMonitoring toolsIncident loggingAutomation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn