CSR/Teller - Hyde Park, OH - Full Time

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem resolution","Sound judgment","Teamwork"]

Provide excellent customer care for daily banking transactions by answering inquiries, resolving issues, and maintaining confidentiality while following bank policies. Maintain accurate records, support efficient operations, and escalate complex problems to the appropriate leadership. Meet referral goals by identifying customer needs, using retail product knowledge, and routing customers to business partners using tracking tools and dashboards. Work in a team environment with flexibility and strong customer communication.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

CSR/Teller - Hyde Park, OH - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide excellent customer care for daily banking transactions by answering inquiries, resolving issues, and maintaining confidentiality while following bank policies. Maintain accurate records, support efficient operations, and escalate complex problems to the appropriate leadership. Meet referral goals by identifying customer needs, using retail product knowledge, and routing customers to business partners using tracking tools and dashboards. Work in a team environment with flexibility and strong customer communication.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer care for daily transactions, inquiries, and problem resolution in accordance with bank policies.
  • •Maintain confidentiality and demonstrate ethical behavior while protecting customer business information.
  • •Perform daily office responsibilities to support efficient operations and maintain accurate records.
  • •Handle consumer and business customer problems professionally, escalating more complex issues to Lead Customer Service Representative or leadership as needed.
  • •Meet/exceed sales referral goals by uncovering customer needs and referring customers to business partners using tracking tools and dashboards.

Key Requirements

  • •High school diploma/GED.
  • •Ability to perform advanced math functions due to extensive cash handling.
  • •Professional communication skills; able to read and write well enough to communicate orally and in writing.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to work in a team environment and maintain flexibility in scheduling.
Education:High School
Skills:Customer serviceConfidentialityProblem resolutionSound judgmentTeamwork

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor