Senior Customer Service Representative

Qureos
Anywhere
Workplace: OnsiteFull timeUSD 70,000 - 80,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Negotiation","Conflict resolution","Mentoring","Organizational skills"]

Serve as a primary point of contact for client inquiries and resolve complex issues and escalations with autonomy and care. Become an expert in the Lean AI platform to guide clients through training and best practices. Mentor junior customer service team members, analyze customer feedback trends, and collaborate with technical and product teams on improvements. Maintain support documentation, monitor service metrics, and continuously improve customer service processes.

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FursaFursa
Qureos
Qureos
2 weeks ago

Senior Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as a primary point of contact for client inquiries and resolve complex issues and escalations with autonomy and care. Become an expert in the Lean AI platform to guide clients through training and best practices. Mentor junior customer service team members, analyze customer feedback trends, and collaborate with technical and product teams on improvements. Maintain support documentation, monitor service metrics, and continuously improve customer service processes.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide timely, professional client support via email, phone, and the platform.
  • •Manage and resolve complex customer issues and escalations with autonomy.
  • •Learn the Lean AI platform to deliver guidance, training, and best-practice advice.
  • •Mentor and support junior customer service team members.
  • •Analyze customer feedback trends, maintain support documentation, and monitor KPIs to meet SLAs.

Pay and Benefits

Salary: USD 70,000 - 80,000 annually
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •Proven experience in a senior customer service or client support role, preferably in B2B, technology, or SaaS.
  • •Strong verbal and written communication skills to build client relationships.
  • •Excellent problem-solving, negotiation, and conflict-resolution abilities.
  • •Experience mentoring or leading junior team members.
  • •Proficiency with CRM systems and customer support software.
Experience:B2BSaaSTechnology
Skills:CommunicationProblem-solvingNegotiationConflict resolutionMentoringOrganizational skills
Tech Stack:CRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn