Abu Dhabi Islamic Bank

1 year ago

Call Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Handle inbound and outbound calls to drive call center performance, register customers for IVR/SMS services, upsell bank products, and maintain accurate records. Collaborate with teams to meet sales targets while upholding ADIB policies, delivering strong customer service in Arabic and English from Abu Dhabi.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
•Proactively offer customer to register IVR and SMS service according to procedures and guidelines
•Escalate customer queries and complaints as necessary.
•Follows up with customer via telephone or email following initial sales contact
•Explain products or services and prices and answer all the customers questions.
•Polite and courteous when dealing with customers all the time.
•Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
•Keep accurate data on all tasks performed as per defined format,
•Keep customer documents secured and filed accordingly
•Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
•Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
•Proactively cross sale and up sell the various bank products to customers or caller that qualify
•Escalate hazard /potential risk immediately, via the proper channels
•Adherence to all ADIB policies.

Key Requirements

•Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
•Proactively offer customer to register IVR and SMS service according to procedures and guidelines
•Escalate customer queries and complaints as necessary.
•Follows up with customer via telephone or email following initial sales contact
•Explain products or services and prices and answer all the customers questions.
•Polite and courteous when dealing with customers all the time.
•Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
•Keep accurate data on all tasks performed as per defined format,
•Keep customer documents secured and filed accordingly
•Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
•Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
•Proactively cross sale and up sell the various bank products to customers or caller that qualify
•Escalate hazard /potential risk immediately, via the proper channels
•Adherence to all ADIB policies.

Experience:BankingFinancial services

Education:Professional (JD, MD, etc.)

Skills:CommunicationSalesCustomer resolution

Languages:ArabicEnglish

Company Brief

Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Abu Dhabi Islamic Bank

1 year ago

Call Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
•Proactively offer customer to register IVR and SMS service according to procedures and guidelines
•Escalate customer queries and complaints as necessary.
•Follows up with customer via telephone or email following initial sales contact
•Explain products or services and prices and answer all the customers questions.
•Polite and courteous when dealing with customers all the time.
•Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
•Keep accurate data on all tasks performed as per defined format,
•Keep customer documents secured and filed accordingly
•Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
•Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
•Proactively cross sale and up sell the various bank products to customers or caller that qualify
•Escalate hazard /potential risk immediately, via the proper channels
•Adherence to all ADIB policies.

Key Requirements

•Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
•Proactively offer customer to register IVR and SMS service according to procedures and guidelines
•Escalate customer queries and complaints as necessary.
•Follows up with customer via telephone or email following initial sales contact
•Explain products or services and prices and answer all the customers questions.
•Polite and courteous when dealing with customers all the time.
•Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
•Keep accurate data on all tasks performed as per defined format,
•Keep customer documents secured and filed accordingly
•Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
•Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
•Proactively cross sale and up sell the various bank products to customers or caller that qualify
•Escalate hazard /potential risk immediately, via the proper channels
•Adherence to all ADIB policies.

Experience:BankingFinancial services

Education:Professional (JD, MD, etc.)

Skills:CommunicationSalesCustomer resolution

Languages:ArabicEnglish

Company Brief

Abu Dhabi Islamic Bank

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor