Multifamily Customer Engagement and Partner Management - Senior Director

Fannie Mae
Washington, Virginia
Workplace: HybridFull time175,000 - 239,000Function: Executive & General ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Relationship management","Influencing","Interpersonal skills","Communication"]

Lead multifamily customer engagement and partner management by strengthening customer relationships, driving customer support activities, and advising leadership with industry best practices. Develop and manage customer relationships across business units and accounts to deliver positive customer outcomes, identify and engage executives and teams, and set strategic priorities for operational activities in partnership with key stakeholders. Lead and develop teams while supporting Fannie Mae products and services.

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FursaFursa
Fannie Mae
Fannie Mae
1 week ago

Multifamily Customer Engagement and Partner Management - Senior Director

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 days agoStatus: Live

Job Summary

Lead multifamily customer engagement and partner management by strengthening customer relationships, driving customer support activities, and advising leadership with industry best practices. Develop and manage customer relationships across business units and accounts to deliver positive customer outcomes, identify and engage executives and teams, and set strategic priorities for operational activities in partnership with key stakeholders. Lead and develop teams while supporting Fannie Mae products and services.
Location: Washington, Virginia
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Provide subject matter expertise, industry best practices, and strategic recommendations to leadership for informed decision-making
  • •Lead development and management of customer relationships across business units and customer accounts to deliver positive customer outcomes
  • •Identify and engage executives, managers, and team members to strengthen and support customer relationships
  • •Provide strategic direction to teams promoting Fannie Mae products and services and supporting access to affordable financing opportunities
  • •Collaborate with key stakeholders to develop strategic direction and priorities for operational activities

Pay and Benefits

Salary: 175,000 - 239,000

Key Requirements

  • •8+ years of relevant professional experience
  • •Experience leading and developing teams
  • •Demonstrated experience in the secondary mortgage market
  • •Bachelor’s degree (or equivalent professional experience); Master’s degree preferred
  • •Strong relationship management skills, including engaging customers and stakeholders and building effective relationship networks
Experience:8+ yearsMortgageSecondary mortgage market
Education:Bachelor's
Skills:LeadershipRelationship managementInfluencingInterpersonal skillsCommunication
Tech Stack:Salesforce CRMMicrosoft OfficeArtificial intelligence

Company Brief

Fannie Mae
Fannie Mae is a government-sponsored enterprise that provides liquidity, stability, and affordability to the U.S. mortgage market by guaranteeing and purchasing residential mortgage loans and mortgage-backed securities.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Valuation: Public Company (Market Cap in USD)
Funding: Government Funded
Headquarters: Washington, United States
Founded: 1938
WebsiteLinkedIn