Call Center Executive

Attend promptly to incoming and outgoing patient calls with exceptional telephone etiquette and professionalism. Maintain departmental KPI by managing call hold/transfer, message receipt, and call-backs while keeping average handling time within standards. Record and relay caller information to the relevant department, book appointments, and clarify enquiries about hospital services. Handle difficult callers calmly, support quality and infection-control policies, and contribute to training and continuous quality improvement.