Manager - Account Management

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Leadership","Analytical thinking","Communication","Time management","Problem-solving"]

Own client relationships and ensure service quality while analyzing performance data to drive solid strategies and process improvements. Lead and empower the workforce by identifying training needs, resolving issues, and meeting customer expectations. Manage performance and reputation by overseeing execution and supporting teams through clear, professional communication and efficient time management.

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FursaFursa
Sutherland
Sutherland
2 days ago

Manager - Account Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own client relationships and ensure service quality while analyzing performance data to drive solid strategies and process improvements. Lead and empower the workforce by identifying training needs, resolving issues, and meeting customer expectations. Manage performance and reputation by overseeing execution and supporting teams through clear, professional communication and efficient time management.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Establish and maintain communication with clients and/or team members to understand needs, resolve issues, and meet expectations.
  • •Produce strategies based on accurate and meaningful data reports, analysis, and observations.
  • •Make recommendations to improve processes and increase ease and efficiency.
  • •Oversee and manage performance and service quality to guarantee customer satisfaction.
  • •Determine training needs to equip staff with fundamental skills and knowledge.

Key Requirements

  • •Bachelor’s degree.
  • •Three years of operations and management experience, including process transformation experience.
  • •Strong analytical skills to interpret data, identify trends, and suggest improvements.
  • •Demonstrated leadership skills to lead improvements and resolve issues.
  • •Excellent verbal and written communication skills, plus strong working knowledge of MS Office applications.
Education:Bachelor's
Skills:LeadershipAnalytical thinkingCommunicationTime managementProblem-solving
Languages:English
Tech Stack:MS Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor