Uberall

1 week ago

Technical Support Specialist (French speaking) - remote possible

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide first-level technical support to French-speaking customers while managing ongoing technical relationships after implementation. Handle escalated cases, troubleshoot customer issues, and describe/escalate bugs via tools like Jira. Collaborate with Customer Success, Customer Support, and Sales to improve retention and customer satisfaction through KPIs. Support internal teams by contributing to process improvements, documentation, and projects within the Global Technical Service organization.

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Manage ongoing technical relationships with assigned customers after implementation, focusing on retention and customer satisfaction KPIs
•Handle escalated support cases from Customer Support that require deeper client engagement or technical understanding
•Describe and escalate bugs through internal channels such as Jira when necessary
•Collaborate across Customer Organisation teams including Customer Success, Customer Support, and Sales
•Support and improve internal processes and documentation for the wider Global Technical Service team

Pay and Benefits

Perks:Paid ParentalPaid LeaveLearning Budget

Key Requirements

•BA/BS degree (optional)
•Relevant experience at a B2B software company supporting a product that requires explanation, preferably digital marketing, e-commerce, or IT
•Experience in technical account management, improving customer satisfaction, and reducing churn through technical solutions
•Worked with ticket and CRM systems (e.g. Jira, Salesforce) and can use Excel with large data sets
•Speaks English & French and can communicate clearly, work independently, and manage technically complex issues

Experience:B2B softwareDigital marketingE-commerceITCustomer support

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer focusIndependencePrioritization

Languages:EnglishFrench

Tech Stack:JiraSalesforceExcelMySQLHTMLCSSJavaScriptAPIsPostmanCRM systemsGoogleFacebook

Company Brief

Uberall

Provides a location marketing and presence management platform that helps multi-location brands manage listings, reputation, and local marketing across search engines, maps, and social channels to drive in-store and online traffic.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Berlin, Germany

Founded: 2012

Website LinkedIn

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Uberall

1 week ago

Technical Support Specialist (French speaking) - remote possible

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Manage ongoing technical relationships with assigned customers after implementation, focusing on retention and customer satisfaction KPIs
•Handle escalated support cases from Customer Support that require deeper client engagement or technical understanding
•Describe and escalate bugs through internal channels such as Jira when necessary
•Collaborate across Customer Organisation teams including Customer Success, Customer Support, and Sales
•Support and improve internal processes and documentation for the wider Global Technical Service team

Pay and Benefits

Perks:Paid ParentalPaid LeaveLearning Budget

Key Requirements

•BA/BS degree (optional)
•Relevant experience at a B2B software company supporting a product that requires explanation, preferably digital marketing, e-commerce, or IT
•Experience in technical account management, improving customer satisfaction, and reducing churn through technical solutions
•Worked with ticket and CRM systems (e.g. Jira, Salesforce) and can use Excel with large data sets
•Speaks English & French and can communicate clearly, work independently, and manage technically complex issues

Experience:B2B softwareDigital marketingE-commerceITCustomer support

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer focusIndependencePrioritization

Languages:EnglishFrench

Tech Stack:JiraSalesforceExcelMySQLHTMLCSSJavaScriptAPIsPostmanCRM systemsGoogleFacebook

Company Brief

Uberall

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Berlin, Germany

Founded: 2012

Website LinkedIn