Enrollment Specialist

Amae Health
Anywhere
Workplace: RemoteFull timeUSD 21 - 27 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Empathy","Emotional intelligence","Organization","Independence"]

Serve as the first point of contact for prospective patients and families, handling inbound calls and coordinating follow-up to facilitate enrollment into comprehensive specialty outpatient care. Review Verification of Benefits details, communicate clearly and compassionately, schedule intake progress, and maintain accurate CRM records. Partner with patients, families, social workers, and hospital systems to support referrals and ensure a seamless access-to-care experience for adults with severe mental illness.

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FursaFursa
Amae Health
Amae Health
2 days ago

Enrollment Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Serve as the first point of contact for prospective patients and families, handling inbound calls and coordinating follow-up to facilitate enrollment into comprehensive specialty outpatient care. Review Verification of Benefits details, communicate clearly and compassionately, schedule intake progress, and maintain accurate CRM records. Partner with patients, families, social workers, and hospital systems to support referrals and ensure a seamless access-to-care experience for adults with severe mental illness.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer inbound calls from potential patients, families, caregivers, hospitals, and social workers.
  • •Review Verification of Benefits (VOB) and explain coverage details such as copays, deductibles, and out-of-pocket costs.
  • •Conduct outbound calls to follow up on referrals and coordinate with hospitals, social workers, patients, and families.
  • •Schedule and follow up on calls to ensure ongoing communication and referral progress.
  • •Maintain accurate records of interactions and follow-up activities in the CRM system.

Pay and Benefits

Salary: USD 21 - 27 hourly
Perks:Health InsuranceDentalVisionPaid LeaveParental Leave401kDisability InsuranceCommuter BenefitsFsaHsa

Key Requirements

  • •2+ years of customer service experience in a healthcare-related setting
  • •Experience in the mental health field (preferred)
  • •Excellent verbal and written communication skills
  • •Strong proficiency with CRM systems and computer applications (e.g., Slack, Google Suite, RingCentral)
  • •Compassionate, empathetic handling of sensitive patient information with strong organizational attention to detail
Experience:2+ yearsHealthcareMental health
Skills:CommunicationEmpathyEmotional intelligenceOrganizationIndependence
Tech Stack:CRMSlackGoogle SuiteRingCentral

Company Brief

Amae Health
Amae Health provides digital behavioral health services focused on maternal and parental mental health, offering teletherapy, care coordination, and supportive programs for pregnancy, postpartum, and family wellbeing to improve outcomes for parents and infants.
Industry: Mental Health
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