Executive IT Support

Archer
San Jose
Workplace: OnsiteFull timeUSD 115,000 - 125,000 annuallyFunction: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Communication","Discretion","Problem-solving","Teamwork"]

Provide high-level IT support for Archer’s leadership team with a focus on rapid/problem-free resolution of technical issues, on-site and remote assistance, and meticulous handling of confidential data. Coordinate A/V and meeting tech for executive events, manage device imaging and lifecycle, and assist with infrastructure while prioritizing executive-facing environments. Requires discretion, professionalism, and willingness to travel.

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Archer
Archer
4 months ago

Executive IT Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide high-level IT support for Archer’s leadership team with a focus on rapid/problem-free resolution of technical issues, on-site and remote assistance, and meticulous handling of confidential data. Coordinate A/V and meeting tech for executive events, manage device imaging and lifecycle, and assist with infrastructure while prioritizing executive-facing environments. Requires discretion, professionalism, and willingness to travel.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Manager level

Key Responsibilities

  • •Executive Concierge Support: Act as the primary point of contact for all Executive technical needs, providing immediate onsite and remote troubleshooting for laptops, mobile devices, and home office setups.
  • •A/V & Meeting Support: Ensure all Executive-led meetings and board presentations run flawlessly by managing and proactive testing of A/V systems and conference room technology.
  • •Device Management: Deploy, image, and maintain all Executive hardware, ensuring devices are up-to-date, secure, and performing optimally.
  • •User Lifecycle: Manage onboarding and offboarding of Executive staff, including identity management, hardware provisioning, and 1-on-1 training.
  • •Compliance & Privacy: Strictly follow SOX, ISO, and internal privacy protocols, handling sensitive executive data with confidentiality.
Travel: Low travel

Pay and Benefits

Salary: USD 115,000 - 125,000 annually

Key Requirements

  • •3+ years of IT support experience, with at least 1 year supporting Executives or high-profile users.
  • •Ability to work 5 days onsite at HQ; must be flexible for Executive schedules and occasional travel.
  • •Occasional domestic and international travel.
  • •Proficiency in Mac/PC environments, mobile device management (MDM), and enterprise A/V solutions (e.g., Zoom Rooms, Slack).
  • •Exceptional interpersonal communication and discretion; ability to handle confidential information with integrity and lift IT equipment up to 50 lbs
Experience:3+ yearsAerospaceIT supportExecutive support
Skills:CommunicationDiscretionProblem-solvingTeamwork
Languages:English
Tech Stack:MacPCMDMZoom RoomsSlack

Company Brief

Archer
Develops electric vertical takeoff and landing (eVTOL) aircraft and urban air mobility systems to enable sustainable, intra-city air transportation for passengers and cargo.
Industry: Aerospace Manufacturing
Company Size: Large (251 to 1,000 employees)
Revenue: Pre-Revenue (USD 0)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 2018
WebsiteLinkedIn