Technical Support Specialist Fusion 360 (German speaking)

Autodesk
Krakow
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Troubleshooting","Analytical skills","Customer service"]

Provide multi-channel technical support for Fusion 360 and related Autodesk CAD/CAM/CAE products, helping customers with design, simulation, and manufacturing workflows. Collaborate with product teams to improve documentation, maintain knowledge base quality, and manage customer expectations while applying strong troubleshooting and communication skills in German and English across a private and global user base.

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FursaFursa
Autodesk
Autodesk
1 year ago

Technical Support Specialist Fusion 360 (German speaking)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide multi-channel technical support for Fusion 360 and related Autodesk CAD/CAM/CAE products, helping customers with design, simulation, and manufacturing workflows. Collaborate with product teams to improve documentation, maintain knowledge base quality, and manage customer expectations while applying strong troubleshooting and communication skills in German and English across a private and global user base.
Location: Krakow
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes
  • •Document support interactions in a company-wide case management system
  • •Escalate and consult unresolved issues to senior staff as required
  • •Research, verify and document product defects
  • •Actively handle the personal backlog of support requests
  • •Manage customer and partner expectations by providing timely updates on the progress
  • •Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology
  • •Influence and contribute to product management and development to contribute to successful improvements

Key Requirements

  • •Bachelor's degree or Diploma in a related field and/or at least 3 years of product experience in a relevant industry
  • •Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software)
  • •Very good verbal and written English and German communication skills
  • •Ability to understand and convey complex technical details coherently to a live or virtual audience
  • •Strong troubleshooting and analytical skills; ability to build and maintain strong relationships with partners and customers
Experience:3+ years3D CAD/CAM/CAEAutodesk productsFusion 360
Education:Bachelor's
Skills:CommunicationTeamworkTroubleshootingAnalytical skillsCustomer service
Languages:EnglishGerman
Tech Stack:Fusion 360InventorPowerMillPowerShapeFeatureCAMEagleCADCAMCAE

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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