Customer Relationship Manager

Honeywell
Louisville
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder communication","Business acumen","Proactive mindset","Continuous improvement","Collaboration"]

Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers, delivering proactive, customer-centric support across the customer lifecycle. Build and maintain strategic relationships by understanding customer business goals, analyzing feedback and performance metrics, and identifying opportunities to improve satisfaction and retention. Coordinate cross-functional teams to resolve escalations and drive continuous process and service improvements, including facilitating executive-level customer discussions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Honeywell
Honeywell
2 days ago

Customer Relationship Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers, delivering proactive, customer-centric support across the customer lifecycle. Build and maintain strategic relationships by understanding customer business goals, analyzing feedback and performance metrics, and identifying opportunities to improve satisfaction and retention. Coordinate cross-functional teams to resolve escalations and drive continuous process and service improvements, including facilitating executive-level customer discussions.
Location: Louisville
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers, ensuring an exceptional customer experience.
  • •Build, strengthen, and maintain strategic customer relationships by understanding customer business goals and operational needs.
  • •Deliver proactive, customer-centric support throughout the entire customer lifecycle.
  • •Analyze customer feedback, performance metrics, and business trends to identify opportunities that improve customer satisfaction, retention, and overall success.
  • •Partner with cross-functional teams to address customer challenges, drive continuous process/service improvements, and facilitate executive-level customer discussions and escalations.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •5+ years of experience in customer relationship management, customer success, account management, or a related customer-facing role.
  • •5+ years of experience developing customer relationships and managing internal and external stakeholder communications.
  • •5+ years of experience solving complex customer challenges and making sound business decisions.
  • •5+ years of experience working independently, managing competing priorities, and delivering results in a fast-paced environment.
  • •5+ years of experience collaborating across cross-functional teams to drive customer-focused outcomes.
Experience:5+ years
Education:Bachelor's in Business Administration, Industrial Engineering, or a related field
Skills:Stakeholder communicationBusiness acumenProactive mindsetContinuous improvementCollaboration

Eligibility

Nationality:US National

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor