Service Advisor - Buena Park Honda

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 65,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Multitasking","Organizational skills","Problem resolution"]

Serve as the key liaison between customers and technicians, greeting customers, documenting concerns, and ensuring vehicles are diagnosed, serviced, and repaired on time. Explain recommended repairs, communicate estimates and timelines, schedule appointments, and maintain detailed service records. Process payments and invoices, follow up for satisfaction, resolve issues professionally, and stay current on automotive technologies and maintenance schedules.

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FursaFursa
Sonic Automotive
Sonic Automotive
5 days ago

Service Advisor - Buena Park Honda

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the key liaison between customers and technicians, greeting customers, documenting concerns, and ensuring vehicles are diagnosed, serviced, and repaired on time. Explain recommended repairs, communicate estimates and timelines, schedule appointments, and maintain detailed service records. Process payments and invoices, follow up for satisfaction, resolve issues professionally, and stay current on automotive technologies and maintenance schedules.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers and document vehicle issues accurately.
  • •Explain recommended services and repairs, communicate estimated costs, and obtain approval.
  • •Schedule appointments, manage service bay availability, and coordinate with technicians to complete repairs on time.
  • •Provide updates and accurate repair timelines, including informing customers of delays.
  • •Process payments and invoices, handle billing inquiries, and follow up to resolve complaints and ensure satisfaction.

Pay and Benefits

Salary: USD 65,000 - 120,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •At least 2+ years experience as a Service Advisor in a high volume dealership setting.
  • •Experience with Honda or Acura brand.
  • •Dealership Advisor and sales experience is a plus.
  • •Excellent organizational and time-management skills with the ability to multitask in a fast-paced environment.
  • •Authorized to work in the USA and able to pass pre-employment testing (background check, MVR, drug test, credit report) with a valid driver license and good driving record.
Experience:2+ yearsAutomotiveDealershipHondaAcura
Skills:Customer serviceCommunicationMultitaskingOrganizational skillsProblem resolution
Licenses:Valid Driver's License
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn