Manager, Cards and Loans (Customer Contact Centre) - Hang Seng Bank (HK) (Kowloon Bay, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Business acumen","Strategic thinking","Analytical thinking","Problem-solving","Ability to work independently"]

Lead the Cards and Loans Customer Contact Centre team to achieve business targets, accelerate market penetration, and deliver excellent customer service. Use product and customer analytics to shape strategic plans for products and campaigns, and partner with frontline and stakeholders to improve end-to-end service and sales quality. Monitor performance of marketing channels, support project and system implementations with workflow design and risk management, and stay current on regulatory requirements.

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HSBC
HSBC
19 hours ago

Manager, Cards and Loans (Customer Contact Centre) - Hang Seng Bank (HK) (Kowloon Bay, Kowloon, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead the Cards and Loans Customer Contact Centre team to achieve business targets, accelerate market penetration, and deliver excellent customer service. Use product and customer analytics to shape strategic plans for products and campaigns, and partner with frontline and stakeholders to improve end-to-end service and sales quality. Monitor performance of marketing channels, support project and system implementations with workflow design and risk management, and stay current on regulatory requirements.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Lead the team to identify and achieve business targets, accelerate market penetration, and deliver excellent customer services.
  • •Perform product and customer analytics and formulate and implement strategic plans for products or campaigns.
  • •Collaborate with sales frontline, support functions, and stakeholders to uplift end-to-end service and sales qualities.
  • •Monitor and review business performance and operational effectiveness of marketing channels and implement enhancements.
  • •Provide project management and internal consultancy for project/system implementation, workflow design, and process re-engineering, including proactive risk management and adherence to regulatory requirements.

Key Requirements

  • •University degree in a related discipline or other relevant qualifications.
  • •Proven experience and knowledge of banking products and call centre business.
  • •Professional qualifications such as ECF and/or Certified Banker (CB) under HKIB would be an advantage.
  • •Strong business acumen with strategic and analytical thinking.
  • •Good command of Chinese and English.
Experience:BankingCall centre
Education:Bachelor's
Skills:Business acumenStrategic thinkingAnalytical thinkingProblem-solvingAbility to work independently
Languages:ChineseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn