Principal Consultant - ServiceNow (m/w/d)

Devoteam
Germany
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 9+ yearsSkills: ["Communication","Mentoring","Leadership","Ownership","Quality orientation","Team-oriented"]

Lead large, multi-modular ServiceNow implementations as a strategic architect and trusted advisor. Own solution design from business strategy translation to scalable roadmaps, integrations, and technical delivery, ensuring quality via architecture principles and quality assurance. Moderate workshops (requirements, gap analysis, solution architectures) up to C-level communication, and support pre-sales with demos, effort estimates, RFP contributions, and architecture concepts. Coach consultants and build reusable standards and assets.

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Devoteam
Devoteam
2 days ago

Principal Consultant - ServiceNow (m/w/d)

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Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead large, multi-modular ServiceNow implementations as a strategic architect and trusted advisor. Own solution design from business strategy translation to scalable roadmaps, integrations, and technical delivery, ensuring quality via architecture principles and quality assurance. Moderate workshops (requirements, gap analysis, solution architectures) up to C-level communication, and support pre-sales with demos, effort estimates, RFP contributions, and architecture concepts. Coach consultants and build reusable standards and assets.
Location: Germany
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as lead ServiceNow architect and strategic advisor, translating business strategies into scalable, secure, sustainable ServiceNow target architectures, roadmaps, and technical solutions.
  • •Drive enterprise transformations by steering complex, multi-modular ServiceNow initiatives from conception through continuous optimization.
  • •Serve as a trusted advisor to customers, moderating workshops on requirements, processes, gap analyses, and solution architectures, communicating confidently up to C-level.
  • •Ensure delivery quality and technical/factual quality of customer projects using architecture principles, quality assurance, and best practices.
  • •Support pre-sales activities through solution design, technical demos, effort estimations, architecture concepts, and RFP contributions; lead and mentor consultants and build standards/assets.

Pay and Benefits

Perks:Paid LeaveLearning BudgetWorkationJobradCorporate Benefits

Key Requirements

  • •At least nine years of consulting or IT services experience, including at least five years focused on ServiceNow.
  • •Proven experience leading large, complex, multi-modular ServiceNow implementations.
  • •Deep expertise in the ServiceNow ecosystem including platform architecture, design, data modeling, integrations, and technical delivery.
  • •ServiceNow certifications: Certified System Administrator plus at least one Certified Implementation Specialist (e.g., CIS-ITSM or CIS-ITOM).
  • •Strong technical knowledge of JavaScript, Glide API, and web services such as REST or SOAP, with the ability to assess complex integration and platform requirements.
Experience:9+ yearsConsultingIT servicesServiceNow
Skills:CommunicationMentoringLeadershipOwnershipQuality orientationTeam-oriented
Certifications:ServiceNow Certified System AdministratorCertified Implementation SpecialistCIS-ITSMCIS-ITOM
Languages:GermanEnglish
Tech Stack:ServiceNowJavaScriptGlide APIRESTSOAPITSMITOMCMDBCSDMGRCHRSDCSMAsset ManagementScrumKanbanAWSGoogle CloudMicrosoftSAP

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn