Skydio

1 month ago

Customer Success Manager, Commercial

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Customer Success Manager - Commercial will lead end-to-end implementation, adoption, and expansion for Skydio’s Commercial Industrial Markets, coordinating with Product, Engineering, and Sales to deliver autonomous drone solutions. You’ll manage large enterprise accounts, drive onboarding, track ROI, and advocate for customers to influence product iterations while ensuring renewals and expansions.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build scalable processes for customer on-boarding and post-sales success.
•Define, implement, and tailor technology solutions to customer specific operational needs and workflows to drive ROI.
•Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
•Develop healthy customer relationships through proactive support and cadence based follow-ups.
•Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.

Travel: High travel

Pay and Benefits

Salary: USD 120,000 - 160,000 annually

Perks:Health Insurance401kPaid Leave

Key Requirements

•Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules.
•Proven track record of driving implementation, adoption and value of hardware and software for or within large enterprises.
•Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
•Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
•Willingness to travel approximately 40%.

Experience:DronesAerial systemsEnterprise software

Skills:CommunicationProject management

Certifications:FAA Part 107

Languages:English

Tech Stack:FAA Part 107Software deploymentHardware deploymentEnterprise software

Company Brief

Skydio

Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.

Industry: Drones & Aerial Logistics

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Mateo, United States

Founded: 2014

Website LinkedIn

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Skydio

1 month ago

Customer Success Manager, Commercial

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build scalable processes for customer on-boarding and post-sales success.
•Define, implement, and tailor technology solutions to customer specific operational needs and workflows to drive ROI.
•Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
•Develop healthy customer relationships through proactive support and cadence based follow-ups.
•Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.

Travel: High travel

Pay and Benefits

Salary: USD 120,000 - 160,000 annually

Perks:Health Insurance401kPaid Leave

Key Requirements

•Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules.
•Proven track record of driving implementation, adoption and value of hardware and software for or within large enterprises.
•Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
•Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
•Willingness to travel approximately 40%.

Experience:DronesAerial systemsEnterprise software

Skills:CommunicationProject management

Certifications:FAA Part 107

Languages:English

Tech Stack:FAA Part 107Software deploymentHardware deploymentEnterprise software

Company Brief

Skydio

Industry: Drones & Aerial Logistics

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Mateo, United States

Founded: 2014

Website LinkedIn