SimplePractice

3 weeks ago

Customer Success Specialist - Product Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Join the Customer Success team to ensure world-class onboarding and ongoing support for health tech customers. You’ll handle inbound inquiries via phone, chat, and email, troubleshoot issues, and collaborate with internal teams to improve the product experience for a growing practitioner community.

Location: Santo Domingo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Address inbound customer inquiries regarding the platform’s features and provide timely support.
•Answer inbound support emails within 60 minutes or less and triage to specialized CS team members as needed.
•Participate in live chat during standard business hours and schedule live onboarding sessions with customers in a free trial.
•Investigate and troubleshoot complex customer questions using problem-solving skills.
•Escalate product issues to Technical Support Specialists and identify patterns to prevent issues.

Pay and Benefits

Salary: DOP 38,700 - 60,100 monthly

Key Requirements

•English proficiency.
•1-2 years in a customer support or service industry role.
•Bachelor’s degree from an accredited college or university.
•Ability to self-manage towards defined goals and prioritize among many tasks.
•Sense of urgency to complete work efficiently and accurately.

Experience:1-2 yearsSaasHealth techCustomer success

Education:Bachelor's

Skills:CommunicationProblem-solvingEmpathyTime managementPrioritization

Languages:English

Tech Stack:SlackAsanaZendeskGoogle Workspace

Company Brief

SimplePractice

Provides practice management and telehealth software for behavioral health and wellness professionals, offering scheduling, billing, documentation, and secure telehealth services to streamline clinical workflows.

Industry: HealthTech

Headquarters: Lehi, United States

Founded: 2012

Website LinkedIn

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SimplePractice

3 weeks ago

Customer Success Specialist - Product Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Santo Domingo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Address inbound customer inquiries regarding the platform’s features and provide timely support.
•Answer inbound support emails within 60 minutes or less and triage to specialized CS team members as needed.
•Participate in live chat during standard business hours and schedule live onboarding sessions with customers in a free trial.
•Investigate and troubleshoot complex customer questions using problem-solving skills.
•Escalate product issues to Technical Support Specialists and identify patterns to prevent issues.

Pay and Benefits

Salary: DOP 38,700 - 60,100 monthly

Key Requirements

•English proficiency.
•1-2 years in a customer support or service industry role.
•Bachelor’s degree from an accredited college or university.
•Ability to self-manage towards defined goals and prioritize among many tasks.
•Sense of urgency to complete work efficiently and accurately.

Experience:1-2 yearsSaasHealth techCustomer success

Education:Bachelor's

Skills:CommunicationProblem-solvingEmpathyTime managementPrioritization

Languages:English

Tech Stack:SlackAsanaZendeskGoogle Workspace

Company Brief

SimplePractice

Industry: HealthTech

Headquarters: Lehi, United States

Founded: 2012

Website LinkedIn