Customer Success Manager

Anthropic
Seoul
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Strategic thinking","Cross-functional collaboration","Project management","Communication","Change management"]

Own customer success for complex enterprise accounts across Korea as the first Korea-based Customer Success Manager. Partner with customers to align Claude capabilities (Claude Enterprise, Claude Code, and the API) with business objectives, plan usage growth, and maximize value across consumption- and seat-based models. Drive adoption through change management, Quarterly Business Reviews, and ROI reporting while representing Anthropic locally and shaping regional processes.

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Anthropic
Anthropic
4 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own customer success for complex enterprise accounts across Korea as the first Korea-based Customer Success Manager. Partner with customers to align Claude capabilities (Claude Enterprise, Claude Code, and the API) with business objectives, plan usage growth, and maximize value across consumption- and seat-based models. Drive adoption through change management, Quarterly Business Reviews, and ROI reporting while representing Anthropic locally and shaping regional processes.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build trusting relationships with customer decision makers to understand business objectives, identify optimization opportunities, and expand adoption.
  • •Become an expert in Claude products (API, Claude Enterprise, Claude Code) to guide customers to the right solutions and best practices.
  • •Monitor usage patterns to plan growth, improve underutilization, and maximize value from consumption-based and seat-based commitments.
  • •Lead customer change management and adoption, including Train-the-Trainer programs, Center of Excellence development, and organizational enablement.
  • •Own the customer lifecycle through account success plans, Quarterly Business Reviews, and documentation of value realized via ROI and impact metrics.

Pay and Benefits

Perks:Paid LeaveParental Leave

Key Requirements

  • •6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, or Success Engineer.
  • •Experience driving outcomes across both consumption-based and seat-based business models, including expansion and success metrics.
  • •Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns to varied audiences.
  • •Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
  • •Fluency in English and Korean.
Experience:Enterprise AI adoptionAI/ML
Education:Bachelor's
Skills:Strategic thinkingCross-functional collaborationProject managementCommunicationChange management
Languages:EnglishKorean
Tech Stack:APIAI/MLClaude EnterpriseClaude Code

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn