Venue Operations Supervisor - MGM Fenway Music Hall

Live Nation Entertainment
Boston
Workplace: OnsiteFull timeUSD 20 - 25 hourlyFunction: Executive & General ManagementEducation: high_schoolSkills: ["Leadership","Guest relations","Interpersonal communications","Organization","Time management"]

Supervise venue operations-based departments including Guest Services, Coat Check, and VIP staff, ensuring a Guest First atmosphere during events. Oversee opening, ongoing, and closing duties; check ticket counts with box office; review current information via email and mailbox; and manage inter-departmental communication. Perform safety, cleaning, and maintenance walk-throughs across interior and exterior areas, while handling guest interactions professionally and safely.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Venue Operations Supervisor - MGM Fenway Music Hall

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Supervise venue operations-based departments including Guest Services, Coat Check, and VIP staff, ensuring a Guest First atmosphere during events. Oversee opening, ongoing, and closing duties; check ticket counts with box office; review current information via email and mailbox; and manage inter-departmental communication. Perform safety, cleaning, and maintenance walk-throughs across interior and exterior areas, while handling guest interactions professionally and safely.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Supervise operations-based departments including Guest Services, Coat Check and VIP staff.
  • •Maintain appropriate venue atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity).
  • •Perform opening, ongoing and closing duties, including occasional pre-shift briefings.
  • •Conduct safety, cleaning and maintenance walk-throughs for the interior and exterior of the building.
  • •Check ticket counts with the box office and facilitate inter-departmental communication and organization.

Pay and Benefits

Salary: USD 20 - 25 hourly

Key Requirements

  • •Responsible Alcohol Awareness Training Certification or equivalent.
  • •High school diploma or equivalent.
  • •3 years supervisory experience in a high volume restaurant/music hall environment.
  • •Knowledge of Microsoft Office products.
  • •Knowledge of state, federal, and local liquor laws and health code regulations.
Education:High School
Skills:LeadershipGuest relationsInterpersonal communicationsOrganizationTime management
Certifications:Responsible Alcohol Awareness Training
Tech Stack:Microsoft Office

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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