Email Operations Principal

Braze
Austin
Workplace: HybridFull timeUSD 73,000 - 114,000 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Stakeholder management","Communication","Problem-solving","Data-driven decision-making","Ownership"]

Own the future of Braze’s Email Operations during a rebuilding phase, supporting rapidly growing email demand and email onboarding. You’ll manage complex email infrastructure initiatives, drive operational health using performance metrics, and resolve high-scale technical escalations as the subject matter expert. Partner cross-functionally across GTM, Product, Engineering, RevOps, Growth, Alliances, SMS Ops, and email partners while designing scalable frameworks, playbooks, and automation to improve reliability, deliverability, and time-to-value.

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FursaFursa
Braze
Braze
18 hours ago

Email Operations Principal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the future of Braze’s Email Operations during a rebuilding phase, supporting rapidly growing email demand and email onboarding. You’ll manage complex email infrastructure initiatives, drive operational health using performance metrics, and resolve high-scale technical escalations as the subject matter expert. Partner cross-functionally across GTM, Product, Engineering, RevOps, Growth, Alliances, SMS Ops, and email partners while designing scalable frameworks, playbooks, and automation to improve reliability, deliverability, and time-to-value.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage complex email infrastructure initiatives including IP Pool strategy, allocation processes, and capacity planning to improve scalability, reliability, and onboarding timelines.
  • •Drive operational health by analyzing performance metrics, identifying bottlenecks, and implementing process improvements that reduce time-to-value.
  • •Serve as the ultimate subject matter expert to diagnose infrastructure anomalies, optimize deliverability, and resolve high-scale technical escalations and customer setup challenges.
  • •Develop and maintain scalable operational frameworks such as best practices, compliance guidelines, playbooks, and enablement materials for growth across new markets and email providers.
  • •Partner cross-functionally with Email Deliverability, Product, Engineering, Sales, and Success to influence roadmap priorities and operational strategies, while mentoring junior team members and improving automation and operational efficiency.

Pay and Benefits

Salary: USD 73,000 - 114,000 annually
Equity and Bonus:Equity
Perks:RetirementEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceDisability InsuranceLearning BudgetParental LeaveVolunteer Week

Key Requirements

  • •5–7+ years in an operational, technical, or customer-facing role supporting a technical product in areas like SaaS, mobile, marketing automation, or email technology.
  • •Experience owning complex operational issues end-to-end while navigating ambiguity, balancing priorities, and delivering high-quality customer outcomes.
  • •Strong understanding of email systems and/or messaging infrastructure, with the ability to diagnose issues and partner with engineering, product, support, and other technical teams.
  • •Exceptional communication and stakeholder management skills to influence decisions, build alignment, and drive resolution for complex, high-impact issues.
  • •Highly analytical, data-driven approach to define and monitor metrics, identify root causes and trends, and translate insights into scalable process and tooling improvements.
Experience:5+ yearsSaaSMobileMarketing automationEmail technology
Skills:Stakeholder managementCommunicationProblem-solvingData-driven decision-makingOwnership
Languages:English
Tech Stack:Email infrastructureIP PoolEmail deliverabilitySaaSMarketing automationSparkPostSendGridAmazon Simple Email Service (SES)FinancialForceTray.ioLookerSlackbotsPagerDutyCDN partnerships

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn