Deployment Manager

Mintlify
San Francisco, New York
Workplace: OnsiteFull timeUSD 140,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Project management","Troubleshooting","Process improvement","Stakeholder management"]

Own the customer journey from deal close through go-live and the first 14 days for enterprise plan customers migrating to Mintlify. Lead migration scoping in pre-sales, define deliverables and boundaries, troubleshoot issues independently, and create go-live plans with clear timelines and blockers. Coordinate across Customer Success, Sales, Engineering, and customer teams, while managing migration vendor partners and improving onboarding processes as volume grows.

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FursaFursa
Mintlify
Mintlify
1 day ago

Deployment Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the customer journey from deal close through go-live and the first 14 days for enterprise plan customers migrating to Mintlify. Lead migration scoping in pre-sales, define deliverables and boundaries, troubleshoot issues independently, and create go-live plans with clear timelines and blockers. Coordinate across Customer Success, Sales, Engineering, and customer teams, while managing migration vendor partners and improving onboarding processes as volume grows.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the customer relationship from deal close through go-live and the first 14 days post-launch.
  • •Perform migration scoping in pre-sales to define clear deliverables and boundaries before kickoff.
  • •Update customer documentation repositories, including adding custom scripts, editing API specs, and defining React custom components.
  • •Advise customers on onboarding best practices and troubleshoot customer technical issues independently.
  • •Define timelines, identify technical blockers, create go-live plans, proactively track progress, manage vendor partners, and drive onboarding process improvements.

Pay and Benefits

Salary: USD 140,000 - 190,000 annually
Equity and Bonus:Equity
Perks:401kWellness StipendHealth InsuranceDentalVisionMeal Allowance

Key Requirements

  • •2+ years in a customer-facing post-sales role or in technical program management.
  • •Demonstrated project management experience for technical implementations or onboarding programs in B2B SaaS, managing 10+ concurrent projects.
  • •Strong technical foundation, including ability to write code, debug issues, and architect technical solutions independently.
  • •Customer communication excellence—able to explain complex technical concepts to technical and non-technical audiences.
  • •Bias toward action in ambiguity, building processes from scratch and solving novel problems.
Experience:2+ yearsB2B SaaS
Education:
Skills:CommunicationProject managementTroubleshootingProcess improvementStakeholder management
Tech Stack:ReactAPI specsJavaScript

Company Brief

Mintlify
Mintlify provides an AI-native documentation platform that automates and beautifies developer documentation, offering docs-as-code, visual editing, and AI assistants to help teams create and maintain developer-facing docs at scale.
Industry: Developer Tools
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.7
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