3 months ago

Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

A Customer Success-focused role in which you maximize the value of Salesforce products for large, complex environments. You will guide clients through onboarding, advanced feature adoption, and organizational change, aligning business and technical goals with ROI, collaborating with sales, CS managers, and other teams, and feeding insights back to improve standardized support frameworks for broad client impact.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Apply customer success methodologies and collaborate with key stakeholders to clarify goals and provide guidance from both business and technical perspectives
•Provide adoption guidance using best practices for large, complex environments and help resolve obstacles to successful utilization of Salesforce products
•Lead onboarding and roadmapping to help customers reach business goals quickly, including developing a roadmap and early value realization
•Develop and execute adoption/enablement plans with timelines and training to close gaps between current and desired outcomes (Success Path)
•Identify risks early and coordinate with related departments to design and implement practical mitigations; ensure cross-functional collaboration to maximize customer success

Key Requirements

•5+ years of experience in IT consulting or in-person customer support (customer success) in the IT industry
•Strong interest in new technologies and the ability to quickly learn and apply them to business needs
•Customer-centric mindset with the ability to structure complex problems and lead discussions
•Excellent communication skills to engage diverse stakeholders (executives to developers) and build trust
•Japanese - native level (reading/writing and speaking); English - business level (reading/writing and cross-team communication)

Experience:5+ yearsIT servicesSaaSEnterprise software

Skills:CommunicationLeadershipProblem-solvingPresentationStakeholder management

Languages:JapaneseEnglish

Tech Stack:Sales CloudService CloudSalesforce PlatformMarketing CloudCommerce CloudIndustry CloudsTableauMuleSoftData 360Slack

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 months ago

Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Apply customer success methodologies and collaborate with key stakeholders to clarify goals and provide guidance from both business and technical perspectives
•Provide adoption guidance using best practices for large, complex environments and help resolve obstacles to successful utilization of Salesforce products
•Lead onboarding and roadmapping to help customers reach business goals quickly, including developing a roadmap and early value realization
•Develop and execute adoption/enablement plans with timelines and training to close gaps between current and desired outcomes (Success Path)
•Identify risks early and coordinate with related departments to design and implement practical mitigations; ensure cross-functional collaboration to maximize customer success

Key Requirements

•5+ years of experience in IT consulting or in-person customer support (customer success) in the IT industry
•Strong interest in new technologies and the ability to quickly learn and apply them to business needs
•Customer-centric mindset with the ability to structure complex problems and lead discussions
•Excellent communication skills to engage diverse stakeholders (executives to developers) and build trust
•Japanese - native level (reading/writing and speaking); English - business level (reading/writing and cross-team communication)

Experience:5+ yearsIT servicesSaaSEnterprise software

Skills:CommunicationLeadershipProblem-solvingPresentationStakeholder management

Languages:JapaneseEnglish

Tech Stack:Sales CloudService CloudSalesforce PlatformMarketing CloudCommerce CloudIndustry CloudsTableauMuleSoftData 360Slack

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor