Fifth Third Bancorp

4 weeks ago

CSR/Teller - Cascade (Grand Rapids, MI) - Part Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide excellent customer service in a Fifth Third financial center by listening to customers’ needs, following up on questions, and resolving issues while maintaining confidentiality and ethical conduct. Handle daily office responsibilities, including balancing records and correcting outages, and stay current on bank policies. Refer customers to appropriate bankers and business partners for consultative conversations, using tracking tools as needed.

Location: United States

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver excellent customer service by understanding needs, asking questions, and guiding customers to where their financial needs can be met.
•Follow up on customer questions to find solutions and be responsive with correspondence.
•Perform daily office responsibilities with the platform team to maintain efficient office operations, including balancing records and correcting outages.
•Maintain up-to-date knowledge of bank policies and financial center procedures.
•During customer interactions and outreach, identify needs and refer customers to bankers and business partners for consultative conversations, escalating complex issues as necessary.

Key Requirements

•High school diploma or GED.
•Ability to handle extensive cash handling.
•Comfortably and confidently interact with the public.
•Knowledge of retail policies and procedures to perform essential duties.
•Ability to take initiative, demonstrate sound judgment in decision-making, and flexibly schedule.

Education:High School

Skills:Customer serviceConfidentialityEthical conductSound judgmentResponsiveness

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

4 weeks ago

CSR/Teller - Cascade (Grand Rapids, MI) - Part Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver excellent customer service by understanding needs, asking questions, and guiding customers to where their financial needs can be met.
•Follow up on customer questions to find solutions and be responsive with correspondence.
•Perform daily office responsibilities with the platform team to maintain efficient office operations, including balancing records and correcting outages.
•Maintain up-to-date knowledge of bank policies and financial center procedures.
•During customer interactions and outreach, identify needs and refer customers to bankers and business partners for consultative conversations, escalating complex issues as necessary.

Key Requirements

•High school diploma or GED.
•Ability to handle extensive cash handling.
•Comfortably and confidently interact with the public.
•Knowledge of retail policies and procedures to perform essential duties.
•Ability to take initiative, demonstrate sound judgment in decision-making, and flexibly schedule.

Education:High School

Skills:Customer serviceConfidentialityEthical conductSound judgmentResponsiveness

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor