CX Operations Manager

Payabli
Miami, Phoenix
Workplace: RemoteFull timeFunction: Business OperationsExperience: 5-8 yearsSkills: ["Data-driven decision-making","Systems thinking","Communication","Independence","Detail orientation"]

Own the operational systems behind the Client Experience organization by building reporting, data pipelines, QA infrastructure, and CX tooling. Serve as the CX systems administrator/super user, manage the CX tech stack (CRM, ticketing, knowledge platforms, analytics, QA), and optimize workflows and automation using operational data. Deliver executive-ready dashboards and partner health scoring, including predictive churn/expansion models to support proactive partner success.

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FursaFursa
Payabli
Payabli
1 month ago

CX Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the operational systems behind the Client Experience organization by building reporting, data pipelines, QA infrastructure, and CX tooling. Serve as the CX systems administrator/super user, manage the CX tech stack (CRM, ticketing, knowledge platforms, analytics, QA), and optimize workflows and automation using operational data. Deliver executive-ready dashboards and partner health scoring, including predictive churn/expansion models to support proactive partner success.
Location: Miami, Phoenix
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Serve as the CX system administrator/super user, designing/configuring features aligned to CX KPIs.
  • •Manage and evaluate the CX tech stack (CRM, ticketing, knowledge platforms, analytics, QA), including vendor selection and implementation.
  • •Build automated dashboards and reporting for CX leadership (team performance, partner health, ticket trends, SLA compliance, operational KPIs).
  • •Create and maintain CX data architecture and pipelines connecting CX activity to business outcomes for executive reporting (QBRs, board-level).
  • •Build and maintain partner health scoring and predictive churn/expansion models; monitor indicators to flag at-risk accounts before escalation.

Pay and Benefits

Perks:EquityPaid LeaveHealth InsuranceDentalVision401kHsa

Key Requirements

  • •5-8+ years in CX operations, revenue operations, business operations, or analytics (preferably payments, fintech, or B2B SaaS).
  • •Build dashboards, reports, and operational infrastructure that drive decision-making.
  • •Implement and migrate CX tools and platforms (preferably Intercom) and manage them as a system administrator/super user.
  • •Advanced proficiency with Excel/Sheets and experience with BI tools such as Looker, Tableau, or Metabase.
  • •Design and optimize scalable workflows/processes; communicate clearly with technical and non-technical stakeholders.
Experience:5-8 yearsFintechPaymentsB2B SaaSCX operationsRevenue operations
Skills:Data-driven decision-makingSystems thinkingCommunicationIndependenceDetail orientation
Tech Stack:IntercomExcelGoogle SheetsLookerTableauMetabaseCRMTicketingKnowledge baseQADashboardsAnalytics

Company Brief

Payabli
Provides an API-first payments infrastructure and monetization platform that enables software companies to embed payment acceptance, issuance, and payment operations tools, plus no-code components to monetize and manage payments at scale.
Industry: Fintech Infrastructure
Company Size: Small (11 to 50 employees)
Growth: Scaleup
Funding: Series B
Headquarters: Miami, United States
Founded: 2020
Glassdoor
Glassdoor: 4.2
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