Payabli

1 week ago

CX Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own the operational systems behind the Client Experience organization by building reporting, data pipelines, QA infrastructure, and CX tooling. Serve as the CX systems administrator/super user, manage the CX tech stack (CRM, ticketing, knowledge platforms, analytics, QA), and optimize workflows and automation using operational data. Deliver executive-ready dashboards and partner health scoring, including predictive churn/expansion models to support proactive partner success.

Location: Miami, Phoenix

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Serve as the CX system administrator/super user, designing/configuring features aligned to CX KPIs.
•Manage and evaluate the CX tech stack (CRM, ticketing, knowledge platforms, analytics, QA), including vendor selection and implementation.
•Build automated dashboards and reporting for CX leadership (team performance, partner health, ticket trends, SLA compliance, operational KPIs).
•Create and maintain CX data architecture and pipelines connecting CX activity to business outcomes for executive reporting (QBRs, board-level).
•Build and maintain partner health scoring and predictive churn/expansion models; monitor indicators to flag at-risk accounts before escalation.

Pay and Benefits

Perks:EquityPaid LeaveHealth InsuranceDentalVision401kHsa

Key Requirements

•5-8+ years in CX operations, revenue operations, business operations, or analytics (preferably payments, fintech, or B2B SaaS).
•Build dashboards, reports, and operational infrastructure that drive decision-making.
•Implement and migrate CX tools and platforms (preferably Intercom) and manage them as a system administrator/super user.
•Advanced proficiency with Excel/Sheets and experience with BI tools such as Looker, Tableau, or Metabase.
•Design and optimize scalable workflows/processes; communicate clearly with technical and non-technical stakeholders.

Experience:5-8 yearsFintechPaymentsB2B SaaSCX operationsRevenue operations

Skills:Data-driven decision-makingSystems thinkingCommunicationIndependenceDetail orientation

Tech Stack:IntercomExcelGoogle SheetsLookerTableauMetabaseCRMTicketingKnowledge baseQADashboardsAnalytics

Company Brief

Payabli

Provides an API-first payments infrastructure and monetization platform that enables software companies to embed payment acceptance, issuance, and payment operations tools, plus no-code components to monetize and manage payments at scale.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Miami, United States

Founded: 2020

Glassdoor: 4.2

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Payabli

1 week ago

CX Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Miami, Phoenix

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Serve as the CX system administrator/super user, designing/configuring features aligned to CX KPIs.
•Manage and evaluate the CX tech stack (CRM, ticketing, knowledge platforms, analytics, QA), including vendor selection and implementation.
•Build automated dashboards and reporting for CX leadership (team performance, partner health, ticket trends, SLA compliance, operational KPIs).
•Create and maintain CX data architecture and pipelines connecting CX activity to business outcomes for executive reporting (QBRs, board-level).
•Build and maintain partner health scoring and predictive churn/expansion models; monitor indicators to flag at-risk accounts before escalation.

Pay and Benefits

Perks:EquityPaid LeaveHealth InsuranceDentalVision401kHsa

Key Requirements

•5-8+ years in CX operations, revenue operations, business operations, or analytics (preferably payments, fintech, or B2B SaaS).
•Build dashboards, reports, and operational infrastructure that drive decision-making.
•Implement and migrate CX tools and platforms (preferably Intercom) and manage them as a system administrator/super user.
•Advanced proficiency with Excel/Sheets and experience with BI tools such as Looker, Tableau, or Metabase.
•Design and optimize scalable workflows/processes; communicate clearly with technical and non-technical stakeholders.

Experience:5-8 yearsFintechPaymentsB2B SaaSCX operationsRevenue operations

Skills:Data-driven decision-makingSystems thinkingCommunicationIndependenceDetail orientation

Tech Stack:IntercomExcelGoogle SheetsLookerTableauMetabaseCRMTicketingKnowledge baseQADashboardsAnalytics

Company Brief

Payabli

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Miami, United States

Founded: 2020

Glassdoor: 4.2

Website LinkedIn Glassdoor