Business Operations Manager: Legal Operations

Cisco
Atlanta, Seattle
Workplace: HybridFull timeUSD 127,600 - 161,700 annuallyFunction: Business OperationsExperience: 7+ yearsEducation: bachelorsSkills: ["Analytical skills","Organizational skills","Communication","Stakeholder management","Relationship building"]

Own Cisco’s law firm engagement operating model by shaping and executing strategy, driving performance and accountability for law firm relationships, and improving operational efficiency. Lead design, implementation, and continuous improvement of engagement frameworks such as roster management and e-billing, while collaborating with Legal and cross-functional partners. Provide day-to-day operational oversight, prioritizing initiatives, resolving issues, sharing stakeholder updates, and ensuring adoption of new processes or tools.

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FursaFursa
Cisco
Cisco
1 day ago

Business Operations Manager: Legal Operations

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Job Summary

Own Cisco’s law firm engagement operating model by shaping and executing strategy, driving performance and accountability for law firm relationships, and improving operational efficiency. Lead design, implementation, and continuous improvement of engagement frameworks such as roster management and e-billing, while collaborating with Legal and cross-functional partners. Provide day-to-day operational oversight, prioritizing initiatives, resolving issues, sharing stakeholder updates, and ensuring adoption of new processes or tools.
Location: Atlanta, Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead efforts to manage law firm relationships and performance aligned to Cisco’s quality, value, and results goals.
  • •Design, implement, and continuously improve law firm engagement frameworks, including roster management and e-billing.
  • •Collaborate with Legal and cross-functional stakeholders to drive high-quality outcomes using clear communication and data-driven decisions.
  • •Provide operational oversight for day-to-day activities and project execution, including prioritization and issue resolution.
  • •Ensure adoption of new processes or tools by providing stakeholder updates and driving continuous improvement.

Pay and Benefits

Salary: USD 127,600 - 161,700 annually
Perks:Health InsuranceDentalVision401kPaid ParentalLong-term DisabilityBasic LifePaid HolidaysSick TimePaid Leave

Key Requirements

  • •Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field (or equivalent professional experience).
  • •7+ years of experience in business operations, legal operations, or a similar role in a legal or highly regulated environment.
  • •Experience with e-billing and legal spend management platforms (e.g., Litify or similar).
  • •Experience managing law firm or vendor relationships, including roster management, onboarding, engagement letter negotiations, and fee arrangements.
  • •Strong analytical and organizational skills to track, report, and improve engagement outcomes.
Experience:7+ yearsLegal operationsHighly regulated environmentE-billingLegal spend management
Education:Bachelor's
Skills:Analytical skillsOrganizational skillsCommunicationStakeholder managementRelationship building
Tech Stack:LitifyE-billing

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor