Canary Technologies

4 weeks ago

Staff Product Manager, AI Voice

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Staff Product Manager for Canary's AI Voice product leads the strategy and roadmap for enterprise-level conversational AI in hospitality, ensuring high availability, low latency, and scalable AI interactions across thousands of properties. You’ll translate enterprise hotel pain points into product improvements, surface AI gaps, and align engineering, data science, and commercial teams around measurable outcomes.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Contribute to the strategy and roadmap for AI Voice — setting the vision for how Canary's conversational AI handles guest interactions at scale, and making the calls on what ships and when.
•Proactively surface gaps in AI accuracy, resolution rates, and system performance before customers escalate them, and turn those findings into a prioritized plan.
•Stay directly connected to enterprise hotel clients and internal stakeholders to translate real operational pain points — staffing constraints, call volume spikes, multilingual guests — into product improvements.
•Partner with Engineering, AI/ML, and Infrastructure to champion a platform-first approach: high availability, low latency, and the ability to scale across thousands of properties.
•Define and track the KPIs that actually matter — resolution rate, accuracy, latency, containment — and use that data to drive decisions, not just report them.

Pay and Benefits

Salary: USD 250,000 - 300,000 annually

Equity and Bonus:Equity

Perks:Travel AllowanceSelf ImprovementCanary Days

Key Requirements

•7+ years in product management, with a track record of shipping and scaling AI or conversational AI products in an enterprise SaaS environment.

Experience:7+ yearsHospitalitySaaSAI

Skills:CommunicationStakeholder managementLeadershipProblem-solvingCollaboration

Tech Stack:LLMsNLPDialog management

Company Brief

Canary Technologies

Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.

Industry: Facility Management

Website

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Canary Technologies

4 weeks ago

Staff Product Manager, AI Voice

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Contribute to the strategy and roadmap for AI Voice — setting the vision for how Canary's conversational AI handles guest interactions at scale, and making the calls on what ships and when.
•Proactively surface gaps in AI accuracy, resolution rates, and system performance before customers escalate them, and turn those findings into a prioritized plan.
•Stay directly connected to enterprise hotel clients and internal stakeholders to translate real operational pain points — staffing constraints, call volume spikes, multilingual guests — into product improvements.
•Partner with Engineering, AI/ML, and Infrastructure to champion a platform-first approach: high availability, low latency, and the ability to scale across thousands of properties.
•Define and track the KPIs that actually matter — resolution rate, accuracy, latency, containment — and use that data to drive decisions, not just report them.

Pay and Benefits

Salary: USD 250,000 - 300,000 annually

Equity and Bonus:Equity

Perks:Travel AllowanceSelf ImprovementCanary Days

Key Requirements

•7+ years in product management, with a track record of shipping and scaling AI or conversational AI products in an enterprise SaaS environment.

Experience:7+ yearsHospitalitySaaSAI

Skills:CommunicationStakeholder managementLeadershipProblem-solvingCollaboration

Tech Stack:LLMsNLPDialog management

Company Brief

Canary Technologies

Industry: Facility Management

Website